Lead Experience Designer

You want more out of a career. A place to share your ideas freely - even if they're daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love - driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together - lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.

What you'll be doing...

• Generate multiple credible design solutions.

• Plan and facilitate team activities to identify appropriate design problems and opportunities within a project brief.

• Facilitate creative concepting.

• Facilitate divergent and convergent group work.

• Judge solution quality and context appropriateness and make recommendations for improvement.

• Provide directional input to the team.

• Lead a cross-disciplinary team in problem solving through facilitation of design activities combined with hands on work while planning overall approach in partnership with leaders.

• Understand the broader user's journey with a product, and define and create content that is accessible, understandable, actionable, and engaging across touchpoints to shape experiences that transform customers into advocates.

• Play a role in evolving the design system by facilitating discussions around proposed updates and tradeoffs and participating in feedback opportunities.

• Establish best practices in shared tools and software for design.

• Guide exploration, refinement, and documentation to be comprehensive and thorough.

• Communicate proposed solutions to stakeholders in business terms.

What we're looking for...

You'll need to have:

• Bachelor's degree or four or more years equivalent work experience.

• Six or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training.

• Expertise in standard UX and graphic design software such as Figma and the Adobe Suite.

Even better if you have one or more of the following:

• Preference will be given to candidates who have experience designing complex solutions for digital environments across different brands.

• Basic HTML5, CSS3, and JavaScript skills.

• Understanding of Customer support systems, Interact, Oracle platforms (ADF), or similar systems.

• Ability to work with commercial/business groups to understand detailed requirements and design complete user experiences that meet commercial needs and vision.

• Experience using UX design best practices to design solutions, and a deep understanding of mobile-first and responsive design.

• A solid grasp of user-centered design (UCD), planning and conducting user research, user testing, A/B testing, rapid prototyping, heuristic analysis, usability and accessibility concerns.

• Iterate designs and solutions efficiently and intelligently.

• Ability to work effectively in a team setting including synthesizing abstract ideas into concrete design implications.

• Collaborating and communicating closely with teams and other stakeholders via a distributed model, to regularly deliver design solutions for approval.

Why Verizon?

Verizon is committed to maintaining a Total Rewards package which is competitive, valued by our employees, and differentiates us as an Employer of Choice.

• We are a 'pay for performance' company and your contribution is rewarded through competitive salaries, performance-based incentives and an employee Stock Program. We create an opportunity for us all to share in the success of Verizon and the value we help to create through this broad-based discretionary equity award program.

• Your benefits are market competitive and delivered by some of the best providers.

• You are provided with a full spectrum of health and wellbeing resources, including a first in-class Employee Assistance Program, to empower you to make positive health decisions.

• We offer generous paid time off benefits to help you manage your work life balance and opportunities for flexible working arrangements*.

• Verizon provides training and development for all levels, to help you enhance your skills and develop your career, from funding towards education assistance, award-winning training, online development tools and access to industry research.

• You will be able to take part in volunteering opportunities as part of our environmental, community and sustainability commitment.

Your benefits package will vary depending on the country in which you work.

*subject to business approval

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don't meet every "even better" qualification listed above.

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.