Inventory Specialist Optimeyes - Full time - Troy

GENERAL SUMMARY:

Responsibilities include conducting cycle counts, overseeing office or distribution center (DC) inventories, handling product exchanges, processing merchandise returns, receiving and ordering product, reviewing various inventory reports, and managing stock levels while adhering to the established budget. Reports to General Manager if operating out of a Supervision Center for all regular duties and the Manager of the DC for all inventory issues.

PRINCIPLE DUTIES AND RESPONSIBILITIES:

* Receives frames by verifying barcodes against manufacturer supplied frame information and reconciling product received with invoice supplied by the distribution center. Places product in appropriate sections on the sales floor and keeps all collections kitted and cleaned.

* Maintains merchandised store showcases to the standards outlined in the Visual

* Merchandising Guidelines set by the Purchasing Department and obtains authorization from the Purchasing Department for any plans to deviate from their store's set floor plan.

* Handles product exchanges received from the distribution center by preparing selected merchandise on a supplied Return Authorization to be sent back to various vendors.

* Performs the transfer of product in the point of sale system and will receive new product into POS system. Appropriately merchandises product on the sales floor and updates staff regarding product selection changes.

* Performs monthly manual cycle counts of all frame collections. Researches all variances using the point of sale system to determine the cause of the variance. Makes manualadjustments to the inventory counts and inputs notes detailing the reason for the adjustment.

* Supervises quarterly inventory of frames, accessories, and contact lenses by assisting the staff with questions and reviewing items scanned for accuracy. Has an overall variance of less than 2% and researches the cause of all variances. Makes necessaryadjustments in the point of sale system and supplies detailed notes for the adjustment.

* Compiles a digital version of all variance explanations and sends the results to the appropriate staff for education and coaching

* Reviews all cycle counts and inventories to maintain complete frame collections. Manually orders any frames missing from their collection not found on the pending order report.

* Completes theft reports and notifies the Loss Prevention Manager and other Management.

* Tracks employee errors that result in an inventory variance and presents detailed information to the appropriate supervisor for review with staff.

* Processes defective frame returns by listing a detailed explanation of the defect, verifying on hand quantities in the point of sale system and transferring the product to the distribution center. Identifies frames styles with consistent defect issues and reports them to the appropriate staff.

* Processes frames returned by patients for refunds and reselects by verifying on hand quantities in the point of sale system and performing the transfer of the product to the Distribution Center.

* Monitors the point of sale system remake report to identify frames that should be returned for credit. Reviews weekly remake report and notifies supervisors of remake patterns to help identify areas that require additional employee training.

* Maintains par levels on accessory stock. Re-orders items as necessary.

* Assist staff with questions regarding the process of inputting eyeglass orders, to minimize the effects of orders, returns, and remakes on inventory.

* Works with HFO and third party optical labs to correct issues involving frame and order input errors.

Additional Distribution Center specific responsibilities may include but are not limited to:

* Work closely with office staff to prepare and ship daily replenishment of frame and accessory product

* Work closely with outside vendors to prepare purchase orders for product and investigate back order items

* Responsible for purchasing and dispensing equipment and supplies to all offices, including contact lens supplies, lab supplies and PPE.

* Train staff on the lab operating system (Vision Star) and point of sale system.

* Prepare and distribute back order report to offices

* Coordinate company-wide product exchanges, returns and review of defective product

* Maintain inventory of all frames that are designated for donation for HFO mission trips.

* Work with HFO Finance team to investigate and correct vendor pricing discrepancies

* Administer and provide oversight for company-wide HFO Employee Vision Benefit program.