Business Solutions Manager, SFDC

As a Business Solutions Manager, SFDC, you will be the key liaison between the business and technical teams, ensuring that business needs are clearly understood, well documented, and translated into actionable plans. Acting as both a Business Analyst and Product Owner, you will play a crucial role in gathering requirements, defining solutions, creating process flows, and supporting training efforts with the Business PMO. Your role will focus on driving excellence by encouraging thoughtful, deliberate problem-solving, and fostering creative solutions that bridge the gap between business objectives and technical implementation. With a focus on continuous improvement, you'll ensure that processes run effectively, aligning with the business's evolving goals. Your contribution will guide the team to successful outcomes, drive value, and optimize the business process over time.

Base Pay Range: $105,000 -- $155,000
We will be accepting applications until a final candidate is identified.

The above reflects the pay range that QSC reasonably expects to pay for this role. This pay range also depends on various factors such as job duties and requirements, relevant experience and skills and geographic location. In addition to the base salary range, QSC offers a comprehensive package including but not limited to health benefits, 401K or Roth retirement plans and generous time off.

QSC thrives where innovative technology and compelling audio-visual experiences intersect. For over 50 years, QSC has pioneered the technology and solutions that enable immersive cinema, live performance audio, themed entertainment, digital collaboration and meeting experiences for our customers and partners around the world. A globally recognized innovator in the design, engineering, and manufacture of category leading high-performance loudspeakers, digital mixers, power amplifiers, audio processors, digital cinema solutions, and the Q-SYS software-based audio, video and control Ecosystem.

By joining the QSC team, you will be in a challenging, collaborative, fun, and innovative environment. We encourage employees to take ownership, to color outside the lines, and to imagine possibilities. Our culture is casual but dynamic, with cross-functional teams collaborating on creating memorable audio-visual experiences that deliver joy to people, wherever they are. At QSC, fun and hard work go hand in hand. Join us and make a difference in the way people experience movies, meetings, presentations, live performances, and much more.

Q-SYS is a cloud-manageable audio, video and control (AV&C) Platform built around a modern, standards-based IT architecture. With established solutions across Corporate, Education, Hospitality, Venues & Events, Cinema, Government, Healthcare, and Transportation, Q-SYS redefines what is possible for live and virtual experiences by uniting hardware and software partners, developers, and creators.

QSC Pro Audio delivers high-performance loudspeakers, digital mixers, power amplifiers, software and accessories. Our innovative products and solutions, supported with free training & education and unparalleled customer service, set the stage for creators, performers, and entertainment providers to confidently deliver impactful experiences for their audiences.

Requirements Gathering and Solution Design:
* Collaborate with functional and technical teams to deeply understand business challenges, needs, and goals.
* Gather and translate business requirements into clear, actionable functional specifications for technical teams.
* Create detailed process flows to visualize and document business processes and system interactions.
* Take initiative in identifying areas of inefficiency and drive process improvements that enhance business operations.
* Actively participate throughout the development process to ensure deliverables align with business objectives and provide meaningful impact.
* Foster a creative problem-solving culture by analyzing challenges and exploring innovative, scalable solutions.
* Work with cross-functional teams to ensure solutions are practical, executable, and support long-term business goals.

Bridging Business and Technical Teams:
* Serve as the primary link between business stakeholders and technical teams.
* Ensure mutual understanding of goals, needs, and constraints to maintain alignment.
* Translate requirements into specifications, supporting seamless collaboration throughout the project lifecycle.
* Develop a deep understanding of the organization's Salesforce environment and its impact on business processes.

Cross-Functional Collaboration and Training:
* Partner with teams across the organization to align priorities and goals.
* Facilitate communication between departments and support coordination to achieve shared objectives.
* Collaborate with the Business PMO to support a train-the-trainer approach for user adoption and education.
* Foster a collaborative, supportive environment where teams work together toward strategic business outcomes.

Project Monitoring and Alignment:
* Continuously assess and refine processes to drive efficiency and optimize results.
* Work with the IT PMO to monitor project progress, address risks as they arise, and ensure alignment with business objectives.
* Identify and mitigate risks to deliver projects within scope, timeline, and quality expectations.

Salesforce Certified Administrator certification is required.
• Additional certifications, such as Salesforce Certified Service Cloud Consultant, Salesforce Certified Sales Cloud Consultant, or Salesforce Certified CPQ Specialist, are preferred.
• 3-5 years of proven experience as a Business Analyst, Product Owner, or in a similar role within a Salesforce environment.
• Strong understanding of Salesforce backend processes, configurations, automations, and capabilities.
• Extensive experience in business analysis, including gathering requirements and creating comprehensive BRDs.
• Experience in creating and documenting process flows.
• Deep understanding of process optimization, with hands-on experience implementing improvements that drive efficiency and effectiveness.
• Strong analytical and problem-solving abilities, with a focus on developing innovative, scalable solutions.
• Highly self-motivated with a proactive approach to identifying and resolving inefficiencies.
• Excellent communication and collaboration skills across cross-functional departments.
• Proven experience in bridging business and technical teams to align objectives and deliver successful outcomes.
• Effective at prioritizing tasks, managing multiple projects, and adapting in a fast-paced environment.
• This role involves handling daily administrative tasks, including user creation, report and dashboard support, user training, and addressing business-related inquiries.