Performance Development Manager

Primary Purpose of Job

Responsible for driving high performance across multiple teams through effective program management, performance coaching, and taking lead on assigned retail banking initiatives. This role partners with senior leaders in Retail Leadership to bridge opportunity gaps and the execution of strategic business objectives.

Major Job Accountabilities

• Evaluates, assesses, and analyzes performance results to identify gaps in people development, process efficiency, and performance consistency.
• Leads activities that address performance opportunity gaps and provides coaching to teammates and managers to drive higher performance.
• Provides program leadership with a focus on customer relationship expansion opportunities that support goal achievement and performance improvement.
• Develops, implements, and operationalizes Retail programs through implementation, process design, and the use of technology for optimal efficiency.
• Supports the implementation of business changes in partnership with Retail Leaders.
• Accountable for meeting assigned performance goals associated with, but not limited to, retail production, customer experience and relationship expansion, and teammate experience.
• Works with various business partners to build and sustain collaboration across lines of businesses.

Experience Required

• Minimum five (5) years of Retail Banking experience.
• Minimum three (3) years of Management experience in a financial institution.

Required Skills or Training

• Working knowledge of consumer, residential and small business deposit and lending products.
• Understanding of project and program management techniques and methods.
• Proficient in using Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Excellent verbal, written, interpersonal, and collaboration skills
• Works effectively to meet critical deadlines and customer demands.

EOE, including disability/veterans

At American Savings Bank, we welcome and support all individuals and celebrate the diversity of our team members, customers and community. We are committed to ensuring that our online application process is accessible and provides an equal employment opportunity to all job seekers. If you need assistance searching for a job or submitting an application, please contact us by calling 808-538-2000 and a member of our Recruitment team will follow up with you. Mahalo for your interest in American Savings Bank!