Entity Eligibility Determination / Knowledge Center Specialist - Top Secret

Xcelerate Solutions
United States, Virginia, Quantico
Apr 11, 2025
Description Entity Eligibility Determination / Knowledge Center Specialist Xcelerate Solutions is seeking a Defense Counterintelligence and Security Agency (DCSA) Knowledge Center Support Specialist to serve as a front-line resource for security professionals and Key Management Personnel (KMPs), providing expert-level supporting in the processing of Facility Clearances (FCLs) and Personnel Clearances (PCLs) for entities within the DCSA NAESOC. This role is critical to ensuring accurate, timely, and customer-centric support for the DCSA mission. Location: Stafford / Quantico, VA Security Clearance: Top Secret Responsibilities: Respond to daily inquiries via phone and email regarding the FCL process, general requirements, and personnel security investigations tied to KMPs. Manage approximately 40+ status calls daily and respond to high-volume email inquiries through the Knowledge Center. Utilize systems such as NISS, DISS, and e-QIP/NBIS to track and manage case status, respond to queries, and initiate clearance processes. Monitor and track the status of e-QIP/NBIS submissions and adjudications on a regular basis, with scheduled reviews at 10 and 20-day intervals. Identify and document trends in FAQs and escalate them for updates to training materials and the DCSA website. Support working groups, trend analyses, and the development of knowledge base materials. Prepare and send out Facility Welcome Packages and coordinate with Government Staff Specialists for case handoff and follow-up. Minimum Requirements: 1-2 years' experience in personnel security, customer service, or industrial security environments. Familiarity with NISS, DISS, e-QIP, and NBIS systems strongly preferred. Excellent communication skills and customer service orientation. Ability to manage multiple tasks and respond promptly in a high-volume, fast-paced environment. Proficiency with Microsoft Office Suite. Ability to analyze information and effectively communicate status and procedural guidance to stakeholders. Preferred Qualifications: Prior experience supporting DoD or government security clearance processes. Working knowledge of FCL/PCL lifecycle management and terminology. About Xcelerate Solutions: Founded in 2009 and headquartered in McLean, VA, Xcelerate Solutions (www.xceleratesolutions.com) is one of America's fastest-growing companies. Xcelerate's culture is defined by our diversified workforce of dynamic and versatile professionals, supported with growth and development opportunities that contribute to individual and company growth. This strong commitment to our employees has been recognized by our inclusion on the Washington Business Journal's "50 Best Places to Work" list as well as being a "Great Place to Work" certified company with a 4.6 star, and a 99% CEO approval Glassdoor rating. Come find out why Xcelerate Solutions is one of the DC Metro top employers! Xcelerate Solutions is an Equal Employment Opportunity/Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, age, equal pay, disability, veteran status, sex, sexual orientation, gender identity, genetic information, or expression of another protected characteristic. As part of this commitment to the full inclusion of all qualified individuals, Xcelerate provides reasonable accommodations if needed because of an applicant's or an employee's disability. Pay Transparency Notice: Xcelerate Solutions will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.