Operations - Manager
 Quadrant, Inc. | |
 United States, New Hampshire, Portsmouth | |
 Apr 11, 2025 | |
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Operations Manager Portsmouth, NH Pay From: $130,000 per year MUST: Experienced Operations Manager Top Secret required PMP Cert required 10 years of management experience required including five (5) years of managing a large-scale operation( at least 200+ employees) Knowledge of Government Contracts (to include the Service Contract Act). Knowledge and experience in managing a unionized workforce Superior organizational skills and work ethic. Bachelor's Degree or higher in relevant field preferred DUTIES: Responsible for all operations including service delivery, customer satisfaction, site staffing/engagement, and employee conduct, morale, and welfare. The Operation Manager should provide vision, purpose, direction, and oversight for all site operations and activities related to service delivery, employee conduct, morale and welfare, and leadership development. Manage site service delivery operations to ensure compliance with all company-directed performance, production, timeliness, and quality standards. Provide exemplary customer service to internal/external/corporate customer, proactively identifying and addressing customer needs. Hire and manage a technically proficient and professionally capable staff to support operations. Effectively work with union leadership to manage within the union site environment. Generate timely, accurate, and relevant performance data to enable adequate monitoring, oversight, and performance measurement of support services. Manage deliverables to completion ensuring inputs and reviews are timely/accurate. Conduct continuous improvement to enhance service delivery and optimize performance. Identify and communicate site staffing needs for incorporation into the staffing plan. Resolve problems with minimal disruption to contract service delivery. Lead proactively to minimize probability and severity of safety-related incidents. Conduct informational briefings and management reviews as required. Assist and enable employee growth and advancement. Ensure program profitability through sound financial management. Lead customer relationships and provide exemplary customer service to internal and external customers as well as proactively identifying and addressing customer needs. Quadrant is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a protected veteran, or status as an individual with a disability. "Healthcare benefits are offered to all eligible employees according to compliance mandated by the Affordable Care Act". | |