Lead Recovery Coach for Moms Do Care Program - 40 hours, days

Exemption Status:

Schedule Details:

Scheduled Hours:

Shift:

Hours:

Cost Center:

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 16,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

II. Major Responsibilities:
1. Patient Support & Advocacy:
* Provides peer recovery support services to pregnant women with OUD in primary care, behavioral health sites, home, and community settings, assisting patients in achieving sustained recovery.
* Develops a trusting relationship with patients, maintaining ongoing support regardless of relapse. Serves as a motivator, ally, role model, problem-solver, and advocate for patients with substance use disorders.
* Supports project participants in developing a recovery/relapse prevention plan, assisting them in reaching their goals and identifying a recovery support network.
* Helps patients navigate social determinants of health, including housing, employment, childcare, education, criminal justice-related needs, and benefits applications (e.g., Early Intervention, WIC).
* Accompanies patients to appointments and meetings with probation officers, social workers, and child protection workers, focusing on support rather than direct coordination of services.
2. Collaboration & Coordination:
* Works with hospital and community partners to identify pregnant women with an OUD in need of treatment and coordinate their care.
* Collaborates with treatment providers and collateral contacts on an ongoing basis to ensure coordinated patient care and treatment, employing evidence-based practices.
* Becomes knowledgeable in evidence-based practices such as Trauma-Informed Care, Seeking Safety, The Nurturing Program, and the Recovery Coach Model.
* Conducts active outreach efforts to encourage attendance and participation in recovery-oriented, self-help groups.
3. Coaching & Motivational Support:
* Uses Motivational Interviewing techniques to explore patient ambivalence and facilitate treatment engagement.
* Assists patients in overcoming barriers to recovery by providing guidance on available resources and advocating for necessary services.
4. Data & Quality Assurance:
* Participates in data collection and reporting as directed for quality assurance and program evaluation.
* Maintains timely records of all patient encounters in AHP monthly logs in compliance with state and federal confidentiality laws.
* Systematically reviews the caseload with the supervisor weekly, focusing on new patients and those experiencing challenges.
5. Standard Lead Level Responsibilities:
* Distributes and monitors the flow of work for an assigned group of employees. Provides recommendations to manager or supervisor for the most efficient utilization of assigned personnel. Relays work instruction from the supervisor.
* Provides training and technical assistance to employees within the assigned work area. Assists supervisor in assuring that assigned employees are provided with appropriate resources, materials, and methods.
* Complies with established departmental policies, procedures, and objectives.
* Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility, and acceptance toward all employees, patients, and visitors.
* Attends a variety of meetings, conferences, and seminars as required or directed.
* Demonstrates use of quality improvement in daily operations.
* Complies with all health and safety regulations and requirements.
* Maintains regular, reliable, and predictable attendance.
* Performs other similar and related duties as required or directed.
All responsibilities are essential job functions.

III. Position Qualifications:
License/Certification/Education:
Required:
1. High school diploma or GED.
2. Certified Addiction Recovery Coach (CARC) certification. If not certified upon hire, certification must be obtained within 3 months from date of hire.If certification is not obtained within 3 months of hire, the employee may be terminated or employee may apply for another position for which they meet the minimum qualifications.
3. Supervision of Recovery Coaches and Other Peer Workers Training certification. If not certified upon hire, certification must be obtained within 3 months from date of hire.If certification is not obtained within 3 months of hire, the employee may be terminated or employee may apply for another position for which they meet the minimum qualifications.
4. Valid driver's license.
5. Car in good working order, insured with a valid Inspection sticker.
Preferred:
1.
Experience/Skill:
Required:
1. Lived experience with a minimum of 3 years in sustained recovery.
2. Comfort with multiple recovery pathways for OUD and a patient-centered approach that recognizes individual preferences and autonomy.
3. Ability to work in both medical and social service settings.
4. Clinical skills in motivational enhancement strategies and providing nonjudgmental feedback.
5. Flexibility to adapt to unforeseen needs or circumstances, including rotating on-call responsibilities.
6. Knowledge of medication-assisted treatment.
7. Strong organizational, oral, written, advocacy, interpersonal, facilitation, and leadership skills.
8. Ability to multitask and work under pressure.
9. Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) and effective internet use.
10. Ability to work independently and as part of a multidisciplinary team (psychologists, physicians, social workers, nurses).
11. Ability to maintain effective working relationships with patients, families, and staff.
Preferred:
1. Previous training in a peer recovery support role.
Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

Department-specific competencies and their measurements will be developed and maintained in the individual departments. The competencies will be maintained and attached to the departmental job description. Responsible managers will review competencies with position incumbents.

IV. Physical Demands and Environmental Conditions:
Work is considered sedentary. Position requires work indoors in a normal office environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We're striving to make respect a part of everything we do at UMass Memorial Health - for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.