Customer Benefit Payments Sr Rep

Securian
parental leave, paid time off, paid holidays, 401(k), retirement plan
United States, Minnesota, Saint Paul
Apr 08, 2025
Securian Financial Groups internal position title is Customer Benefit Payments Sr. Rep. Position Summary:* Join our Pension Risk Transfer client team, where we excel in delivering exceptional customer service. Our team is dedicated to making monthly payments to retirees and ensuring that all customer requests are processed promptly and accurately through our direct toll-free line. If you are passionate about providing top-notch service, this position is for you! Responsibilities include but not limited to: Answer our toll-free line to assist customers. Provide excellent customer service, exceeding the expectations of clients. Update customer records per written and verbal requests. Updates include, but are not limited to bank changes, address changes, and tax withholding changes. Process form requests from clients. Provide empathetic customer service for family members reporting a death and providing accurate information, while capturing needed information based on the type of contract. Qualifications: Previous customer service experience. Excellent verbal communication skills and professional telephone manner. Strong written communication skills to document information accurately. Solid organizational and time management skills. Ability to multi-task and handle competing priorities simultaneously. Collaborative working style. #LI-hybrid This position will be in a hybrid working arrangement. The estimated base pay range for this job is: $18.27 - $31.73 Pay may vary depending on job-related factors and individual experience, skills, knowledge, etc. More information on base pay and incentive pay (if applicable) can be discussed with a with a member of the Securian Financial Talent Acquisition team. Be you. With us. At Securian Financial, we understand that attracting top talent means offering more than just a job - it means providing a rewarding and fulfilling career. As a valued member of our high-performing team, we want you to connect with your work, your relationships and your community. Enjoy our comprehensive range of benefits designed to enhance your professional growth, well-being and work-life balance, including the advantages listed here: Paid time off: We want you to take time off for what matters most to you. Our PTO program provides flexibility for associates to take meaningful time away from work to relax, recharge and spend time doing what's important to them. And Securian Financial rewards associates for their service by providing additional PTO the longer you stay at Securian. Leave programs: Securian's flexible leave programs allow time off from work for parental leave, caregiver leave for family members, bereavement and military leave. Holidays: Securian provides nine company paid holidays. Company-funded pension plan and a 401(k) retirement plan: Share in the success of our company. Securian's 401(k) company contribution is tied to our performance up to 10 percent of eligible earnings, with a target of 5 percent. The amount is based on company results compared to goals related to earnings, sales and service. Health insurance: From the first day of employment, associates and their eligible family members - including spouses, domestic partners and children - are eligible for medical, dental and vision coverage. Volunteer time: We know the importance of community. Through company-sponsored events, volunteer paid time off, a dollar-for-dollar matching gift program and more, we encourage you to support organizations important to you. Associate Resource Groups: Build connections, be yourself and develop meaningful relationships at work through associate-led ARGs. Dedicated groups focus on a variety of interests and affinities, including: Mental Wellness and Disability Pride at Securian Financial Securian Young Professionals Network Securian Multicultural Network Securian Women and Allies Network Servicemember Associate Resource Group For more information regarding Securian's benefits, please review our Benefits page. This information is not intended to explain all the provisions of coverage available under these plans. In all cases, the plan document dictates coverage and provisions. Securian Financial Group, Inc. does not discriminate based on race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, marital or familial status, pregnancy, disability, genetic information, political affiliation, veteran status, status in regard to public assistance or any other protected status. If you are a job seeker with a disability and require an accommodation to apply for one of our jobs, please contact us by email at Employment@Securian.com, by telephone 651-655-5522 (voice), or 711 (Relay/TTY). To view our privacy statement click here To view our legal statement click here