STUDENT ACCT ADVISOR

Loyola University Of Chicago

United States, Illinois, Chicago

820 North Michigan Avenue (Show on map)

Apr 08, 2025

Position Details

Job Title	STUDENT ACCT ADVISOR
Position Number	8100205
Job Category	University Staff
Job Type	Full-Time
FLSA Status	Non-Exempt
Campus	Rogers Park-Lake Shore Campus
Department Name	OFFICE OF THE BURSAR
Location Code	OFFICE OF THE BURSAR (04501A)
Is this split and/or fully grant funded?	No
Duties and Responsibilities	Provides prompt and courteous customer service to all students seeking assistance in writing, via e-mail, in person and by telephone. This includes answering questions about and providing guidance on student account issues, payment arrangements. Analyzes assigned accounts and conducts other research as necessary to respond to inquiries and resolve discrepancies; identifies problems or error in accounts; determines appropriate corrective actions within established guidelines and refers for action as appropriate. Clearly understands policies and procedures, both financial and, where pertinent to the functions of the Office of the Bursar, academic, of the University in order to provide information to students; remains in contact with appropriate University department for up-to-date information. Processes various accounting and student service documents including, but not limited to, those related to payment plans, student account refunds, insurance billing, and third party contracts ensures actions are in accordance with established guidelines. Provides assistance as needed at alternative campus locations. Actively mails letter, sends e-mails and makes phone calls for past due accounts in an attempt to collect monies owed to Loyola. Advises borrowers on the issues of Deferments, Forbearances, Perkins loan reconciliation, payment, repayment agreements and credit bureau reporting. Counsels students on loan and federal consolidation options. Actively works with outside collection agencies in an effort to collect balance due. Act as liaison with affinity groups. Performs other related duties and projects as assigned by the Manager.
Minimum Education and/or Work Experience	Associate's Degree supplemented with 0-1 year of related experience. Or an equivalent combination of education and experience.
Qualifications	Bachelor's degree preferred Strong presentation skills Proven organizational skills with attention to detail Strong customer service orientation Excellent interpersonal and teamwork skills; excellent verbal and written communications skills Demonstrated ability to work both independently and as a contributing team member
Certificates/Credentials/Licenses	N/A
Computer Skills	Proficiency with MS Office Suite. Internet Email applications.
Supervisory Responsibilities	No
Required operation of university owned vehicles	No
Does this position require direct animal or patient contact?	No
Physical Demands	None
Working Conditions	None
Open Date	04/08/2025
Close Date
Position Maximum Salary or Hourly Rate	$23.05/hr
Position Minimum Salary or Hourly Rate	$22.00/hr
Special Instructions to Applicants
About Loyola University Chicago	Founded in 1870, Loyola University Chicago is one of the nation's largest Jesuit, Catholic universities, recognized for its academic excellence, commitment to community engagement, and leadership in sustainability. A Carnegie R1 research institution, Loyola leverages its status as one of an elite group of universities with the highest level of research activity to advance knowledge that serves communities and creates global impact. With 15 schools, colleges, and institutes-including Business, Law, Medicine, Nursing, and Health Sciences-Loyola operates three primary campuses in the greater Chicago area and one in Rome, Italy, that provide students a transformative, globally connected learning experience. Consistently ranked among the nation's top universities by U.S. News & World Report, Loyola is a STARS Gold-rated institution that is ranked as one of the country's most sustainable campuses by The Princeton Review and has earned distinctions from AmeriCorps and the Carnegie Foundation for its longstanding record of service and community engagement. Guided by its Jesuit mission and commitment to caring for the whole person, Loyola educates ethical leaders who think critically, act with purpose, and strive to create a more just and sustainable world. Loyola University Chicago strives to be an employer of choice by offering its staff and faculty a wide array of affordable, comprehensive, and competitive benefits. To view our benefits in detail, click here. Loyola adheres to all applicable federal, state, and/or local civil rights laws and regulations prohibiting discrimination in private institutions of higher education. Please see the University's Nondiscrimination Policy.
Quick Link for Posting	https://www.careers.luc.edu/postings/32613