Help Desk Coordinator

Are you someone who strives for excellence, values accountability, provides the best service, all while reflecting unwavering integrity? Our talented team members across the state follow the behaviors, beliefs and outcomes of these core values to ensure that our vision is met. If you're ready to join the TSTC family and make great memories please complete our application process.

• Employee will demonstrate TSTC Core values of Excellence, Accountability, Service, and Integrity with internal and external stakeholders, customers, students, and members of the community.

• Answer and forward incoming calls from the main campus line while providing exemplary customer service. Maintain knowledge to answer general campus questions.

• Assist with department needs that can include but are not limited to managing emails, ticket processing, and basic troubleshooting tasks.

• Open and/or close work orders (via Help Desk software) on calls received. Escalate issues as necessary to ensure positive resolution.

• Guide end-users through basic troubleshooting procedures to restore service, such as resetting passwords, providing guidance on accessing resources, or identifying the need for escalation.

• Attend meetings and review departmental communication and email as necessary to maintain knowledge of existing and new departmental procedures.

• Other duties as assigned.

• Associates Degree in Technical field

• Minimum 1 year customer service experience.

• Proficiency handling multiple responsibilities and priorities.

• Excellent organizational, problem-solving, and decision-making skills.

• Strong verbal and written communication.

• Computer fluency, including administrative software, communication software, and basic technical troubleshooting.

• Ability to build and maintain collaborative relationships with college faculty, staff, administration, prospects, applicants, students, and external constituents.

• Basic understanding of desktop and network troubleshooting procedures (e.g., resetting passwords, assisting with software navigation).

• Ability to define problems, collect data, establish facts, and draw valid conclusions.

• Ability to work effectively without constant supervision and as a team player.

• Must possess a valid Texas driver's license and be insurable by the State of Texas.

• Appropriate background check.

Please Note: This is a hybrid position that requires travel to one of our TSTC locations

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Equal Opportunity Employer

Texas State Technical College (TSTC), as an equal opportunity employer, complies with all applicable federal and state laws regarding nondiscrimination. TSTC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

Employment Eligibility Verification

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at TSTC.

Background Checks

A criminal history background check will be required for the finalist(s) under consideration for this position.