Implementation Manager - Card Solutions & Onboarding

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Job Description

We are FIS. Our technology powers the world's economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients, and communities. If you're ready to start learning, growing, and making an impact with a career in fintech, we'd like to know: Are you FIS?

About the Team

The FIS Professional Services Card Solutions Implementations and Onboarding Team is dedicated to ensuring the seamless integration and deployment of FIS's card payment solutions across debit, credit, and prepaid products to financial institutions. Through client consultation, requirement analysis, project management, technical integration, stakeholder communication, and quality assurance/testing, the team focuses on end-to-end quality product delivery that enhances client operations and customer satisfaction.

What You Will Be Doing

As an Implementation Manager, you will be responsible for managing and coaching a staff of up to 25 employees, overseeing project onboarding resources, addressing escalations, and ensuring projects are successfully completed.

• Oversee both client and interdepartmental relationships, serving as escalation point for client concerns, completing triage, resolution, and immediate path to green.
• Work with consulting management teams, program/project managers, and client relationship managers to identify technical and business resources in alignment with project budgets and schedule plans.
• Responsible for forecasting and understanding revenue, expense & personnel budgets, and resource staffing plans.
• Monitor a large number of projects, serving as executive sponsor as necessary, create standardization tools, and develop process improvements.
• Lead, coach, train, and develop a team of professional services employees, conduct performance appraisals, and assign client engagement projects with a goal of effectively monitoring and balancing resource utilization needs with planning targets, skills allocation, and staffing levels.

What You Bring

• Bachelor's degree in business administration or related field, or the equivalent combination of education, training, or work experience.
• Typically, 7 or more years of experience in professional services, project management or related field, plus 3 or more years of people management responsibility.
• Understanding of debit & credit card EFT transaction processing, debit & credit settlement and reconciliation, as well as the onboarding and migration of new banks.
• Direct experience with project management processes and software industry standards (e.g. ISO, CMM, Six Sigma), along with an understanding of IT project methodologies and life cycles (e.g. conversions, incremental, rapid delivery, classic or traditional waterfall phases of analysis, design, development, testing, implementation).
• Hands on knowledge of ServiceNow (ticketing & workflow), Jira, and financial reporting & analysis (P&L, forecasting, demand, capacity planning).
• Work experience with complex issue triage, investigation, UAT & production support, and problem resolution.
• Vocal leadership with a sense of urgency, initiative, ability to de-escalate, set clear expectations, manage team performance, build high morale, motivate and develop staff.

Added Bonus If You Have

• Direct technical expertise with debit & credit migrations, switches, deconversions, conversions, data mapping, and networks.
• Experience with FIS Connex, Backoffice settlement applications (e.g. CMS Settlement, DataNavigator), CardPro, credit BIN expansions, mergers and name changes, and System Admin (table and parameter configuration).
• Working knowledge of Microsoft SharePoint and PowerPoint (in creating presentations/decks).

What We Offer You

A career at FIS is more than just a job. It's the change to shape the future of fintech. At FIS, we offer you:

• A voice in the future of fintech
• Always-on learning and development
• Collaborative work environment
• Opportunities to give back
• Competitive salary and benefits

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Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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