Clerical Assistant 3

Organizational, Location, or Applicant Restrictions:

• This posting will close on APRIL 11, 2025 or after 50 applications are received, whichever occurs first.

The role of the Commercial Motor Vehicle (CMV) Apportion Unit, Clerical Assistant 3 Customer Service Representative is centered around the examination and processing of title and registration applications for a diverse range of commercial motor vehicles. This position involves handling applications and inquiries received through multiple channels, including traditional mail via USPS, the Messenger Unit, legislative offices, fax, the customer service area, and various electronic platforms such as notepads, the CMV mail queue, and Outlook. Daily responsibilities encompass a broad spectrum of commercial motor vehicle transactions, such as titling trucks, tractors, and charter buses, as well as suspending or restoring records, issuing registrations, and fulfilling requests for duplicate credentials. The Clerical Assistant 3 is tasked with reviewing and addressing customer inquiries through telephone, in-person interactions, or written correspondence. Regular duties also include working at the customer service counter, managing a cash drawer, and ensuring the accurate submission of collected funds. This role carries the responsibility for all unaccounted funds, which includes cash, credits, debits, and electronic records, requiring meticulous attention to detail. The Clerical Assistant 3 is expected to deliver exceptional customer service and professionalism while investigating and resolving inquiries or discrepancies, demonstrating the ability to make independent decisions with minimal supervisory guidance. Additionally, this position necessitates interaction with or reference to information from various regulatory bodies, including the Public Utility Commission (PUC), the Department of Revenue - IFTA, the Motor Vehicle Code, the Federal Motor Carrier Safety Administration (FMCSA), the Internal Revenue Service (IRS) regarding HVUT (2290), and the International Registration Plan (IRP) to ensure compliance with established policies and procedures. The Clerical Assistant 3 is anticipated to perform their duties at a level that aligns with the demands of the Unit's workload, and may occasionally be called upon to assist with application processing for the PA Fleet Unit.

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment, 80 hours bi-weekly.
• Work hours are 8:30 AM to 5:00 PM, Monday - Friday, with 60-minute lunch.
• Telework: You will not have the option to telework in this position.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS
Minimum Experience and Training Requirements:

• One year as a Clerical Assistant 2 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• One year of moderately complex clerical experience; or
• An equivalent combination of experience and training.

• You must be able to perform essential job functions.

Commonwealth employees who wish to use their seniority rights must apply to the internal posting for their seniority rights to be considered.

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.

• Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans' Preference tab or contact us at ra-cs-vetpreference@pa.gov.

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.