Customer Success Manager

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About Salesforce

We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.

Salesforce Inc. seeks Customer Success Manager in San Francisco, CA:

Job Duties: Develop and maintain relationships with key customer business and IT partners to understand their top business goals and priorities, act as an internal authority on the customer's key value drivers and needs, and act as an internal point of contact between the customer and internal partners. Track the internal root cause analysis efforts to provide the customer with a description of the cause and future prevention actions, following infrastructure incidents that impact customers. Act as an advocate for customers during the triage and resolution of high severity cases to assist with the timely resolution of these issues. Coordinate the completion of the Signature Success catalog of services as required for the customer by providing timely, proactive Salesforce feature guidance based on the areas of interest for the customer. Act as an advisor to customers for the adoption of new features of Salesforce's annual release schedules and identify potential challenges and risks to the customer's implementation, reinforcing to the customer the value in the implementation of technical recommendations for improvement based on Proactive Monitoring guidance. Be accountable for ensuring all collaborators understand the value of Signature Success so that customers continue to renew the same. Provide regular updates and communications to key customer contacts during infrastructure service degradations or disruptions that occur during normal business hours. Partner with internal teams like Signature Support delivery and the Critical Incident Center for after-hours coordination. HQ address additionally encompasses the following Salesforce locations in San Francisco: 350 Mission Street, 415 Mission Street, and 50 Fremont Street. The permanent position may be offered at any of these locations in San Francisco. Telecommuting is an option. Some travel to Salesforce offices may be required.

Minimum Requirements: Master's degree (or its foreign degree equivalent) in Computer Science, Engineering (any field), or a related quantitative discipline, and two (2) years of experience in the job offered or in any occupation in related field.

Special Skill Requirements: (1) Oracle, (2) Salesforce, (3) SaaS, (4) ERP, (5) B2B, (6) B2C, (7) data integration, (8) process management, (9) data modeling, (10) end-to-end APIs, (11) business technology optimization, (12) program or project management. Any suitable combination of education, training and/or experience is acceptable. Telecommuting is an option. Some travel to Salesforce offices may be required.

Salary: $168,397.00 - $199,700.00 per annum.

Certain roles may be eligible for incentive compensation, equity, and benefits. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.

Submit a resume using the apply button on this posting or by email at: onlinejobpostings@salesforce.com at Job# 24-146176. Salesforce is an Equal Opportunity & Affirmative Action Employer.

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Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.