Sales Order Management Rep II

POSITION SUMMARY

Under direct supervision, responsible for processing orders for materials or merchandise from direct customer contact.

ESSENTIAL FUNCTIONS

• Responsible for processing orders for materials or merchandise from direct customer contact.
• Create and monitor work orders to meet production and customer requirements.
• Create sales orders, ensuring proper documentation and approvals are obtained before order booking.
• Maintains customer files with sales, purchase orders, sales orders, and other information.
• Tracks sales, shipment, delivery, and backlog activities, providing internal sales reports when needed.
• Provides technical assistance to customers and sales personnel via telephone.
• Act as a Liaison between customers and manufacturing, logistics, purchasing, sales, field service, and accounting to resolve status, production, delivery, and billing inquiries.
• Provide status and data for weekly customer reporting.
• Complies with EBARA safety policies, including participation in and completion of all required safety training.
• Maintains a clean and safe working environment compliant with Ebara safety policies.
• Perform other duties as assigned.

POSITION QUALIFICATIONS

Competency Statement(s)

• The ability to perform the identified essential functions of the classification, including the operation of any machinery and/or equipment that is associated with performing the essential functions.
• The ability to perform the essential functions of the position in a cross-cultural, demanding, and dynamic environment.
• The ability to perform the essential functions of the position without posing a direct threat of harm to him/herself, others, or property.
• The ability to adhere to EBARA personnel policies and practices, including the attendance and punctuality requirements.
• The ability to work well under pressure, meet multiple and sometimes competing deadlines, and at all times demonstrate cooperative behavior with colleagues and supervisors.

Education

• High School diploma, Associate's, or equivalent experience.

Experience

• Four (4) to six (6) years of administrative experience, preferably in a professional office setting.
• Working knowledge of general policies and procedures.
• Strong Customer Relations skills.

SKILLS & ABILITIES

• Sufficient PC skills to manage information and good ten-key data entry skills.
• Working knowledge of MS Office products, including Excel, Word, Outlook, and PowerPoint.
• Strong relationship-building skills with the ability to collaborate and work effectively with internal colleagues and customers.
• Demonstrated teamwork and organizational skills.
• Demonstrated excellent written and oral communication skills.
• Must be detail-oriented.