Technical Support Analyst, FT, Days

Inspire health. Serve with compassion. Be the difference.

Job Summary

Essential Functions

• All team members are expected to be knowledgeable and compliant with Prisma Health's values: Inspire health. Serve with compassion. Be the difference.

• Receives shipments and import the information into the inventory system.

• Conducts regular audits of warehouse IT equipment and ensure compliance with company policies.

• Pull equipment from the warehouse and prestage equipment

• Installs ITS hardware solutions and software applications following predetermined standards and guidelines.

• Maintains detail inventory and device management databases.

• Delivers equipment to campus and picks up old equipment to be tested and disposed

• Repair broken devices and/or contacts HP for onsite support

• Performs hardware and software updates to ITS solutions including mobile devices following predetermined standards documentation.

• Performs other duties as assigned.

Supervisory/Management Responsibilities

• This is a non-management job that will report to a supervisor, manager, director or executive.

Minimum Requirements

• Education - Associate degree inInformation Technology or related field of study

• Experience - No experience required.

In Lieu Of

• Equivalent combination of academic/work experience may be considered in lieu of requirements detailed above.

Required Certifications, Registrations, Licenses

• NA

Knowledge, Skills and Abilities

• Ability to work independently and as part of a team.

• Willingness to learn

• Ability to adapt to new technologies and processes.

• Proficient computer skills

• Knowledge of office equipment

• Basic understanding of networking, hardware, and software troubleshooting. Preferred

• Familiarity with warehouse management systems and barcode scanners. Preferred

Work Shift

Location

Facility

Department

Share your talent with us! Our vision is simple: to transform healthcare for the benefits of the communities we serve. The transformation of healthcare requires talented individuals in every role here at Prisma Health.