New

Customer Support Specialist

TEKsystems
$17.35 / hr
life insurance, sick time, 401(k), retirement plan
United States, Tennessee, Memphis
Apr 04, 2025
Work Details: * Employment Type: 6-month contract * Shift Times: 2pm-10pm or 3pm-11pm CST * Availability: Must be available to work at least one weekend day each week * Work Schedule: May be 40+ hours per week * Connectivity: Candidates must have the ability to have a hard Ethernet line to their router * Training: Monday-Friday; 8am-4:30pm/9am-5:30pm (depending on time zone) * Location: Remote. Looking for candidates to sit in TN, MS, AZ, KS, AL, FL, LA, MO, NC, VA, WV * Equipment Provided Top Skills' Details: * Salesforce experience - Working a Que, Scheduling, Dispatching, etc. * Customer Support * Data Entry * Scheduling * Administrative Support Job Description: We are seeking a detail-oriented and organized Administrative Support professional to join our team. The ideal candidate will be responsible for managing and processing cases and ensuring service requests are dispatched appropriately to the assigned branch. This role requires effective communication with colleagues, customers, and branches to resolve concerns, as well as maintaining accurate client data in our corporate database systems. Key Responsibilities: * Case Management: Manage and process cases, ensuring service requests are dispatched appropriately to the assigned branch. * Communication: Communicate effectively with colleagues, customers, and branches to resolve concerns. * Client Data Management: Enter and maintain new client set-up information and all client account data changes in corporate database systems. * National Accounts: Ensure all relevant tasks associated with National Accounts are completed following contractual obligations. * Salesforce Queue Management: Work in a queue within Salesforce to service requests by commercial customers for various pest control functions. * Service Updates: Update request times, ETA, and monthly service occurrences. * Escalated Requests: Tend to any escalated service requests. * Portal Maintenance: Maintain the portal for any requests relating to pest services. Qualifications: * Detail-Oriented: Strong attention to detail and organizational skills. * Communication Skills: Excellent verbal and written communication abilities. * Technical Skills: Proficiency in Salesforce and other corporate database systems. * Customer Service: Experience in customer service or administrative support roles. Additional Skills & Qualifications: * Must have Salesforce experience * 2-5 years of recent customer support, data entry, administrative support, or order entry experience. * Verbal and written communication skills, attention to detail, customer service skills, and interpersonal skills. * Ability to work independently and manage one's time. * Ability to accurately document and record customer/client information. * Ability to keep information organized and confidential. * Previous experience with computer applications, such as Microsoft Word and PowerPoint. Pay and Benefits The pay range for this position is $17.35 - $17.35/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Apr 7, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.