New 
Customer Service Technical Support
 TEKsystems | |
$18.50 / hr
| |
life insurance, sick time, 401(k), retirement plan
| |
 United States, Iowa, Iowa City | |
 Apr 04, 2025 | |
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*Description*
*Provide first call resolution technical support to all customers via telephone and email regardless of product or complexity of the problem *Deliver professional and top-quality customer service to all customers *Troubleshoot, diagnose, and resolve calls that are focused on product functionality, connectivity, and product failure for software products *Participate in product testing and version updates and rollouts *Clearly and effectively communicate issues *Effectively and accurately document all customer interactions in CRM system *Demonstrate teamwork through sharing knowledge, brainstorming complex customer issues with colleagues, and proactively sharing common issue resolutions throughout the department and across locations *Skills & Qualifications* - At least 1 year of customer service, highly prefer call center experience - Experience within help desk or ability to build computers - Strong verbal and written communication, Must be able to clearly communicate in English - Comfortable navigating Windows environment - Familiar with basic installation and troubleshooting of Windows computer applications -HS diploma *Pay and Benefits* The pay range for this position is $18.50 - $18.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) *Workplace Type* This is a fully remote position. *Application Deadline* This position is anticipated to close on Apr 17, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. | |