Practice Assistant II, Neurology, Onsite

• High School Diploma or equivalent required.
• Office experience of 2-3 years is required.
• Proficiency with all Office Suites.
• Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing, and faxing.
• Ability to use phone system, manage more non-routine phone calls, and solve routine issues as appropriate.
• Effective communication in writing as appropriate for the needs of the audience and talking to others to convey information effectively
• Understanding written sentences and paragraphs in work-related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos, and letters), and to take complete and accurate messages.
• Managing one's own time and the time of others.
• Well-organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.
• Knowledge of practice operations and standards.
• Understanding of procedures including filing, copying, scanning, printing, and faxing.
• Highly proficient in all communication skills (phone, verbal, and written). Ability to handle sensitive information and situations with poise and professionalism.
• Strong organizational, coordination, and judgment skills. Ability to prioritize effectively. Ability to manage multiple tasks effectively, following established protocols, and work within systems.
• Advanced computer skills. Ability to use all applicable applications at the highest competency level.
• Ability to problem solve and troubleshoot. Ability to analyze a situation and determine the best course of action within established guidelines.
• Understanding of the appropriate use and importance of related forms.
• Advanced understanding and use of medical terminology.
• Advanced comprehension of insurance types and referral process
• Knowledgeable and compliant with all hospital, State, and Federal requirements (where applicable to job performance), including policy and procedures with The Joint Commission and HIPAA.

Responsibilities:

• Schedule patient appointments and maintain appointment records. Ensure provider schedules are filled and conduct appointment reminder calls.
• Call for patient medical records and laboratory test results.
• Answer telephones, assist callers with routine inquiries, and schedule appointments.
• May be required to accept co-payments.
• Manage inbasket messages in Epic and Pool messages
• -Handles, screens, and/or takes messages related to prior authorizations.
• Address provider questions, prescription refills, and test results.
• Process patient billing forms and scan documents to patient medical record/LMR.
• File materials in patient folders and print appointment schedules.
• Type forms, patient letters, schedules, memos, etc., as directed.
• Assign incoming faxes and work on faxes relevant to the providers and department assigned to this role.
• Bring mail, open and distribute unit mail
• Acts as "Super User" for scheduling, registration, and billing systems.
• Provide assistance and training to others in these areas.
• May perform more complex or specialized functions (i.e., scheduling, schedule changes/blocking) ata more advanced competency level.
• Assist with orientation and training for new and current staff.