New 
Senior Customer Experience Program Manager
 Microsoft | |
 United States, Washington, Redmond | |
 Apr 03, 2025 | |
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OverviewAs Microsoft continues to push the boundaries of AI, we are looking for passionate individuals to work with us on new strategic efforts. Microsoft 365 Copilot is a groundbreaking productivity tool that leverages the power of large language models, the Microsoft Graph, and the web to drive unparalleled creativity and transform productivity in the enterprise. We are a small team that is advancing the state of the art of models across M365 Copilot Chat and AI Agents. We are seeking an experienced Senior Customer Experience Program Manager to help provide solutions that align this new technology with customer business goals - as the alignment of these solutions will allow our customers and their users to achieve more. As a Senior Customer Experience Program Manager,you will help build and lead our strategy by gathering customer insights, developing experiences and methods to reduce customer friction in product adoption, partnering with cross-functional members of the organization to align customer feedback with product improvements, engage directly with customers to communicate product features and enhancements, and more. You and your team will operate in a critical cross-functional role, where you will partner with product, engineering, design, research, marketing, and sales - ensuring our product strategy and roadmap are aligned to meet the needs of our customers and their workflows. Our team values collaboration, craftsmanship, and continuous learning. As a member of the team, you will be able to shape and grow a positive and productive program management culture. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
ResponsibilitiesYou will advise your team on providing solutions that align with customer business goals while addressing any barriers that stand in the way. You will supervise your team as they evaluate how Microsoft products impact customer strategy and pursue opportunities to integrate products that align with that strategy. You will review and clarify training content to enable teams to expedite customer acceleration across multiple business areas. You will provide supervision as your team partners with Sales and Engineering teams to close deals. You will also help team determine if customers have met conditions for success. | |