Director, IT Data Center Operations

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you'll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers.

We foster an inclusive culture and are looking for diverse, talented people to join Alcon. As a Director, IT Data Center Operations, you will be trusted to lead and manage a comprehensive and global suite of connectivity and data center services that are critical to the organization's operations. This role involves overseeing a team responsible for ensuring the stability, availability, and performance of the global IT infrastructure, which includes Network Operations Centers, WAN/LAN/Voice services, Data Centers, and monitoring platforms. The Director is responsible for developing and executing strategies that align with business objectives, managing significant OPEX and CAPEX budgets, driving large-scale IT projects, and ensuring service excellence in a 24/7 operational environment. You will serve as the primary liaison between IT and vendors, fostering partnerships that optimize the technological landscape while controlling costs at Fort Worth, TX. In this role a typical day will include:

• Leads and mentors a team of senior managers and engineers responsible for delivering end-to-end services across multiple IT domains, including data centers, WAN, LAN, voice, and monitoring tools.
• Oversees the Network Operations Center, ensuring 24/7 support and operational excellence for the global network, covering 100 enterprise sites and 5 key data centers.
• Manages WAN and LAN services, including architecture, engineering, and lifecycle management, ensuring network connectivity and performance meet organizational needs.
• Directs data center operations across local and global facilities, providing design, implementation, and hosting services, and supporting the Fort Worth campus with over 5,000 users.
• Owns voice services, including all telecommunication infrastructure, and ensures integration with other network services.
• Governs monitoring and observability services, guiding the development of an integrated platform that supports both infrastructure and application performance monitoring.
• Oversees large-scale projects, including hardware refreshes and network redesigns, managing a CAPEX budget of over $7 million and an OPEX budget of $11 million.
• Drives IT service management processes in alignment with ITIL standards, focusing on incident, change, problem, and request management.
• Ensures alignment with procurement standards for RFPs, manages vendor relationships, and negotiates contracts with hardware and service providers.
• Develops and maintains operational KPIs and SLAs, ensuring all services are delivered within performance and financial targets, with a focus on reducing Total Cost of Ownership (TCO).
• Leads the development of technology strategies for future-proofing the infrastructure, focusing on scalability, efficiency, and alignment with business goals.

Preferred Qualification:

• Master's Degree preferred

WHAT YOU'LL BRING TO ALCON:

• Bachelor's Degree or Equivalent years of directly related experience (or high school +18 yrs; Assoc.+14 yrs; M.S.+7 yrs; PhD+6 yrs)

• The ability to fluently read, write, understand and communicate in English
• 10 Years of Relevant Experience
• 6 Years of Demonstrated Leadership

HOW YOU CAN THRIVE AT ALCON:

• Join Alcon's mission to provide top-tier, innovative products, and solutions to enhance sight & enhance lives.
• Grow your career and see your impact in a highly collaborative and diverse environment.
• Alcon provides robust benefits package including health, life, retirement, flexible time off, and much more!
• Relocation assistance: No
• Sponsorship available: No

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Alcon is an Equal Opportunity Employer and participates in E-Verify. Alcon takes pride in maintaining a diverse environment and our policies are not to discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital or veteran status, disability, or any other legally protected status. Alcon is also committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please send an email to alcon.recruitment@alcon.com and let us know the nature of your request and your contact information.