Loan Operations Associate

Join the growing team at First Business Bank as the Loan Operations Associate - Hybrid!

First Business Bank is aTop Workplaces USA company, learn morehere.

At the heart of First Business Bank, we believe success comes down to putting people first. Our people are our priority - they embody ambition, experience, and client focus. The result is extremely engaged employees who provide unmatched client satisfaction. With comprehensive total rewards to support our team members, a commitment to valuing each other's differences, and a focus on improving our communities, we are confident you'll find the experience is your advantage. We're delighted you're considering joining us!

The Loan Operations Associate is responsible for ensuring the Bank's security interests are protected by performing quality review of the booking and funding of contracts in the applicable systems, ensuring the accuracy and completeness of documentation, and identifying inconsistencies to applicable legal requirements and loan policy.

Work Model: This role requires three days onsite at our Madison, WI location.

Essential responsibilities of the Loan Operations Associate:

Quality Review

• Verify loan request has appropriate approval as required by loan policy.
• Review documentation for accuracy and completeness, in accordance with applicable legal requirements and the bank's loan policy.
• Review the booking and funding of contracts in applicable systems.
• Review setup of ticklers for UCC filings, vehicle titles, insurance, and other applicable items.
• Log and track exception items requiring processor follow-up

Daily Reports and Maintenance

• Review daily reports and log new contracts to be reviewed
• Review maintenance performed by processing team and verify supporting documentation received
• Clear exception items
• Update ticklers for post-closing items received

Document Management

• Index all documentation received in applicable system
• Verify scanning and indexing to ensure accuracy and completeness
• Create or add to existing loan file with wet ink, original documents received

Paid Contract Processing

• Log paid contracts on tracking spreadsheet
• Obtain required approvals for release of collateral
• Perform release of collateral - vehicle titles and UCC filings
• Update applicable systems to reflect payoff
• Index paid contract documentation in applicable system

Position Requirements:

• Prior experience in loan processing or banking preferred
• Strong interpersonal skills are necessary to work with internal partners when identifying, notifying and resolving all system input errors, incorrect or missing documents and policy exceptions.
• Strong organizational skills and ability to prioritize tasks.

First Business Financial Services, Inc. is committed to providing equal employment opportunity to all applicants and employees regardless of their race, creed, color, religion, gender, age, national origin, disability, military service, protected veteran status, genetic information, sexual orientation, gender identity, transgender status, or any other characteristic protected by federal, state or local law. We are strongly committed to this policy and believe in the concept and spirit of the law.