Account Manager - Kitchen Equipment Maintenance - Seattle, WA

We are looking for a talented Account Manager - Kitchen Equipment Maintenance.

The role will be hybrid in structure. The ideal candidate based in Seattle, WA.

Key Responsibilities:

• Be the client relationship owner and governance lead for all work being performed through Compass Group's Kitchen Equipment Services (KES)
• Lead the customer account planning cycle, working in tandem with other ESFM client delivery stakeholders
• Facilitate strategic action planning and initiatives, including identification, conceptualizing, and implementation of those initiatives, resulting in stronger partnerships and total client satisfaction
• Work closely with Client Services Team Lead to direct business to achieve high performance as measured by the client and/or company's scorecard
• Lead and participate in strategic planning meetings
• Prioritize account activity incorporating operational input/monthly meetings with identified stakeholders
• Maintain and expand relationships that ensure sectors are aligned and strategically focused on key business lines; successfully build relationships at all levels of the organization
• Achieve client contracted KPIs and assigned strategic account objectives
• Own accountability for accurate reporting for the account
• Work with other Service Center leadership to ensure that the proper gearing is in place for resources allocated to the account work
• Working in collaboration with other NSC leaders, formulate account budgets and plans for the account team operations
• Maintain and implement standards of quality in all areas of client delivery
• Identify and evaluate new products, services, and strategic initiatives and bring innovation and best practices to the client partnership
• Collaborate with internal resources including sales and solutions teams, ESFM procurement, operations, business transformation, and the Strategic Alliance Group (SAG)
• Build effective relationships and ensure collaboration amongst project team/key stakeholders to drive new service alignment and execution
• Conduct value improvement process and operational reviews in tandem with the Director of Service Center Operations
• Develop multi-level client contacts and lead operations in developing account retention strategies
• Provide high-integrity feedback to operations and follow up on action plans
• Participate in re-bid processes for contract extensions and renegotiations
• Conduct quarterly business reviews (QBRs) to include financial, performance and opportunity reviews
• Conduct weekly flash reporting including forecasting, budgeting and budget management

Qualifications:

• 3-5 years of experience required in IFM serving in a client-facing role on an account team. This role could be in procurement, finance, operations or some other functional area.
• Ability to demonstrate a comprehensive understanding of managing and coordinating multiple facilities services to ensure operational efficiency and client satisfaction.
• Some knowledge of commercial kitchen equipment is preferred but not required.
• Bachelor's Degree preferred.
• Proven ability to prepare, analyze, and present complex business reviews to clients.
• Excellent interpersonal communication and negotiation skills with a strong customer service orientation.
• Demonstrated ability to use analytical and intuitive judgment for sound decision-making.
• Strong problem-solving skills.
• Proficiency in Microsoft Word, Excel, and PowerPoint.