Senior Collector

The Role

Clifford Chance US LLP is seeking a full-time Senior Collector to join the Finance team. This role will have critical responsibilities related to the collection of the Firm's Accounts Receivable portfolio. The scope of the role requires strong skills in customer service, decision making, relationship building, and communication. This individual will have a high degree of face-to-face interaction with lawyers and other business professionals and will be expected to work in an advisory capacity. This role will be located in our New York office and report to the Collections Manager. The position follows a hybrid work schedule and will require the employee to work in the office three days per week and remotely two days per week, until further notice.

Key Responsibilities:

• Analyze and resolve monthly Collection Client AR reports for assigned partners; actively follow up on all outstanding invoices in accordance with Firm policy.
• Generate and maintain Client AR reports, recording all collection activities in the Firm's collection systems including Get-Paid, Access and the Master AR report.
• Conduct monthly meetings with billing attorneys to review AR status, determine the best course of action for collection follow up, and provide updates to Partners, the Collections Manager, and Collections Supervisor.
• Identify and manage the collection of client account balances deemed at "at risk," collaborating with Partners, Clients, Management, and other team members to ensure those receivables are resolved and/or escalated in a timely manner.
• Communicate with clients daily via email and phone to follow up on payments; provide invoices, account details, reconciliation reports, and customized spreadsheets to assist in payment follow up and resolution.
• Collaborate with attorneys, billing coordinators, and management to address issues contributing to payment delays or reduced realization of Firm receivables.
• Document all client communications, contact information, and collection activities in the Firm's Collection software, monitor e-billing status through various intermediary portals and log any payment notifications received.
• Collaborate with the Accounts Receivable team to resolve unapplied and unidentified payments by obtaining allocation instructions from clients, reconciling cash receipts, and providing supporting documentation as needed.
• Maintain spreadsheets to track invoice status, and generate regular reports on collection performance
• Prepare and submit AR write-off forms in accordance with Firm policy.
• Monitor and document the status of invoices scheduled to roll into auto-provision each month in Access for distribution to upper management.
• Track and log the status of e-billing invoices across various client intermediary portals and identify any open balances related to processing fees, disputes, or client deductions.
• Support calendar and fiscal year-end Collection targets and forecasting by proactively reporting any issues to the Collections Supervisor that may impact the timely collection of receivables prior to month-end close.
• Perform additional collection-related duties and special projects as assigned.

Clifford Chance US LLP offers comprehensive benefits and compensation package. The salary range for this role is $90,000 - $120,000. The actual salary will be commensurate with the candidate's qualifications and relevant experience.

Your experience

• High School diploma or equivalent required. Bachelor's degree in Business, Accounting or Finance preferred.
• A minimum of 3 + years of Collections experience in a law firm environment is required.
• Demonstrated ability to deliver high-quality client service and build strong relationships across all levels of the organization, both internally and externally.
• Ability to work effectively under pressure while managing competing priorities and deadlines from both internal and external stakeholders
• Strategic and analytical thinker with strong critical thinking and problem-solving skills.
• Excellent organizational, time management, and interpersonal skills.
• Strong written and verbal communication skills.
• Highly detail-oriented with the ability to identify issues that may disrupt processes and proactively recommend solutions.
• Proficient in Microsoft Excel, including spreadsheet formatting and the use of formulas to analyze and organize data efficiently.
• Strong technical proficiency in Microsoft Office, with the ability to quickly learn and adapt to new software and applications.
• Ability to work independently in a fast-paced, collaborative environment with minimal supervision.
• Must be independently legally authorized to work in the United States.

Who we are

We are one of the largest international law firms in the world. With over 30 offices across the globe, we strive to exceed the expectations of our clients, providing them with the highest-quality advice and legal insight, which combines the firm's global standards with in-depth local expertise.

Our firm, work and people span jurisdictions, cultures, and languages. We offer our clients a truly international perspective. We believe every career should be rewarding and stimulating - full of opportunities to learn, thrive, and grow. That's why we're so proud of our inclusive, friendly, and team-based approach to work.

Our one firm global strategy is focused on targeted growth led by the needs of our core clients, those who we can best support with the breadth and depth of Clifford Chance expertise, across the sectors and geographies, which matter most to them.

You'll find our clients in commercial and industrial sectors, the financial investor community, governments, regulators, trade bodies, and not-for-profit organisations. But no matter who they are or why they've reached out to us, we provide a world-class service every step of the way. And that's possible thanks to the entrepreneurial spirit and conscientious approach to work that you'll find across all of our teams.

Whichever area of the business you join, you'll become an integral part an innovative, diverse and ambitious team of people. Clifford Chance is a place where the brightest minds and the best of colleagues meet.

Equal Opportunities

At Clifford Chance, we understand that our true asset is our people. Inclusion is good for our team and their families, our firm and society.

We are committed to treating all employees and applicants fairly and equally regardless of their gender, gender identity and expression, marital or civil partnership status, race, colour, national or ethnic origin, social or economic background, disability, religious belief, sexual orientation, or age. This applies to recruitment and selection, terms and conditions of employment including pay, promotion, training, transfer and every other aspect of employment.

We have a variety of flourishing employee networks. These networks are a place for colleagues to share experiences and advocate for change wherever they see an opportunity for improvement.

Our goal is to deliver an equality of opportunity, an equality of aspiration and an equality of experience to everyone who works in our firm.

Find out more about our inclusive culturehere

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