Customer Service Representative - Full time - Day shift

Grady Health System offers many career paths for experienced professionals. Whether you have many years of experience or are in the early stages on your career, you can find a rewarding career at Grady!

SUMMARY
The EVS Customer Service Representative's main function is to handle customer service interactions through either face-to-face, email or telephone communications. May operate a switchboard to route incoming calls to the appropriate party. The Customer Support Representative may be required to record and document various client interactions for management follow-up, provide administrative duties for the front desk, guest services and similar facilities or locations.

QUALIFICATIONS

* High School diploma, GED, or equivalent experience.

* 0 to 2 years related experience.

Skills/Aptitude:

* Presents self in a highly professional manner to others and understands that honesty and ethics are essential.

* Ability to communicate with co-workers and other departments with professionalism and respect.

* Maintains a professional relationship with all coworkers, vendor representatives, supervisors, managers, customers, and client representatives.

* Must have basic phone and computer skills (email, texting, etc.).

* Good attention to detail.

* Ability to work well under pressure.

* Excellent oral and written communication skills.

* Excellent management and organizational skills.

* Ability to work well alone and in a team.

* Knowledge of and proficiency in all OSHA and local requirements related to all assigned work.

Physical Requirements:

* Close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus, with or without corrective lenses.

* Significant walking or other means of mobility.

* Ability to work in a standing position for long periods of time (up to 8 hours).

* Ability to reach, bend, stoop, push and/or pull, and frequently lift up to 35 pounds and occasionally lift/move 40 pounds.

Equal Opportunity Employer-Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.