Manager-Ambulatory Business Operations

GENERAL SUMMARY: Responsible for the management of multiple Ambulatory Business Operations offices in a geographic region and ensures optimal functioning in the areas of customer service excellence and operational quality and efficiency. Areas of focus and responsibility include service excellence, reception environment, registration, scheduling, insurance verification and referral authorization, payment collection, daily cash management, data-driven management, and computer and telephone systems. Monitors supervisors; coaches and develops supervisors. Ensures appropriate supervisory coverage for the patient volume at multiple clinics. Assists Director with the implementation of organizational initiatives. May serve as subject matter expert for the Business Office in service excellence, registration, new hire and continuous training, or data analysis.