Assistant Program Coordinator

WORK PERFORMANCE STANDARDS

POSITION: Assistant Program Coordinator

STATUS: Non-Exempt

• High School Diploma or GED and Valid Driver's License required (Bachelor's degree in related field preferred).
• Prior experience supporting individuals with developmental disabiliites and implementing physical intervention strategies (e.g., Safety Care); minimum one year prior experience preferred. .

General Description:

Under the supervision and direction of the Program Coordinator (PC) or Program Manager (PM), the Assistant Program Coordinator (APC) ensures the quality of the Group Residence through direct support of individuals served and supports the daily performance of the house staff in accordance with May Center policies and procedures. They work and interact with individuals with neurological (e.g., autism spectrum disorder) and developmental disabilities, including those with significant challenging behaviors. The Assistant Program Coordinator will be required to implement physical management procedures as needed, using Safety Care approved interventions. The Assistant Program Coordinator carries out these responsibilities with respect and dignity and with adherence to May Institute policies and procedures and the Mission, Vision, and Values of May Institute.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Individual Care and Facility Upkeep

The Assistant Program Coordinator provides direct support (in-ratio) to individuals served as scheduled. They demonstrate an understanding of the philosophy of the May Institute and demonstrate proficiency in using Applied Behavior Analysis (ABA; e.g., antecedent manipulations, establishing instructional control, use of reinforcement contingencies, etc.). The Assistant Program Coordinator implements individualized programs/plans (e.g. Individualized Education Programs, IEPs, Short Term Objectives (STO's), ISPs, IFSPs, Treatment Plans, etc.) and collects data on programs as indicated in the program book and (e.g., discrete trial, chaining, shaping etc.) in accordance with the program schedule. They provide assistance to individuals served in personal hygiene and self-care tasks and coordinate receipt of emergency medical care, if needed. They report incidents, following state Mandated Reporter guidelines. The Assistant Program Coordinator supports delivery of safe, clean, and appropriate residential program in accordance with local/state regulations, Program standards, and documentation of maintenance concerns as needed. The Assistant Program Coordinator assists Program Coordinators (PCs) with ensuring maintenance of a clean, safe, and hygienic environment, including monitoring levels of food, goods (e.g., clothing and personal items) and adhering to daily living routines. They, in conjunction with the PC, may assist in planning or accompanying individuals served on approved outings, supporting opportunities and access for creative outings and completion of community outing documentation. The Assistant Program Coordinator ensures adherence to appropriate staff to student ratios. In conjunction with the PC, may , provide or arrange transportation, for outings (e.g., public, May Institute vehicles, personal vehicles, on-foot) in accordance with all relevant May Institute policies regarding off-grounds activities, reporting any issues with maintenance or upkeep of May Institute vehicles.

The Assistant Program Coordinator ensures program data for individuals served are entered and up to date. They complete assessment tools as assigned by PC (by direction of the ACD) or others. The Assistant Program Coordinator completes assigned documentation and supports staff with meeting documentation requirements/expectations.

They ensure clinical team is apprised of information relevant to service delivery (e.g., behavioral changes; demographic and medical information). The Assistant Program Coordinator supports the delivery of an intensive therapeutic program for the individual served while they are out of the classrooms. They review and maintain current knowledge of each individual's program/plan (IEP, BSP, ESP, ISP, IFSP, Treatment Plan, etc.). The Assistant Program Coordinator ensures timely implementation of programming to meet daily schedules. They implement programs to meet the objectives for the student in his/her charge. The Assistant Program Coordinator supports implementation of safety protocols as designed and in accordance with funder, licensure, and accreditor requirements and state and federal regulations.

Promote safety, wellbeing, and independence of individuals served

The Assistant Program Coordinator prioritizes client well-being and outcomes throughout service delivery, adhering to all local and state guidelines (e.g., Mandated Reporter). Supervisory duties are conducted to ensure the safety and well-being of individuals served during assigned shifts. Assistance is provided to assigned individuals served in personal hygiene and self-care tasks as well as emergency medical care (if needed). Participation is required to enhance quality of services provided through both review and curation of all relevant social and medical information of individuals served in their care as well as in the organization's continuous improvement processes to increase productivity and reduce inefficiencies.

Preserve the rights of all individuals served and their families

The Assistant Program Coordinator promotes the rights and dignity of individuals served throughout service delivery, by encouraging student autonomy and choice in delivery of educational programming supports and services. They adhere to all Policies and Procedures of the May Center School pertaining to Student Protections and Student Records, following ethical and confidentiality standards of the May Institute.

PROFESSIONALISM

The Assistant Program Coordinator builds constructive working relationships characterized by high levels of acceptance, cooperation, and mutual respect. This includes displaying a positive attitude when interacting with others, promoting cooperation and teamwork, and contributing to a work environment that embraces and appreciates diversity. Effective and professional communication is required, including, but not limited to, giving and receiving feedback, collaborative skills to complete tasks/reach goals, as well as demonstrating proficient listening skills by offering assistance when needed and being responsive to others' ideas and input.

PERSONAL EFFECTIVENESS

The Assistant Program Coordinator takes personal responsibility for quality and timeliness of work. The pursuit of quality in achieving goals entails attending to important details, demonstrating ongoing commitment to learning and self-improvement, effective time and resource management skills, with the ability to stay focused on tasks despite distractions and interruptions. Work product quality is also balanced with meeting appropriate deadlines. When errors or problems occur, these are acknowledged and corrected with little delay. If conflict or stressful situations occur, composure is maintained, and a dynamic approach is taken, as needed, to adapt goals and methods to achieve solutions. This position's duties are conducted punctually (e.g., arriving to work and scheduled meetings on time) and is pursuant to all policies, procedures, and guidelines of the May Institute (i.e., requesting time off work, call out procedures, etc.), Federal, State, and Local laws/regulations, as well as any relevant licensor, accreditor, and/or Funder guidelines. This includes timely provision and maintenance of all required documentation as needed for continued employment (e.g., background check information, TB test, driver's license, transcripts, licenses/certifications) and completion of all required trainings (e.g. Safety Care, CPR/First Aid, Mandated Reporting, etc.).

LEADERSHIP

Staff Management and Operational Duties

The Assistant Program Coordinator provides appropriate praise and recognition to staff. They practice effective conflict-resolution skills and provide effective corrective feedback to staff, as appropriate. The Assistant Program Coordinator assists Program Coordinators (PC) in delivering supervision to ensure the safety and well-being of individuals served by ensuring that all staff are adhering to requirements, training, protocols, policies, procedures and plans, providing coaching and guidance as needed. They supervise staff on shift to ensure plans, protocols, policies, and procedures are followed. The Assistant Program Coordinator assists Program Coordinators (PC), manager(s) on call, and the Residential Scheduling Coordinator to ensure consistent staff coverage at the homes. They assist Program Coordinators (PC), when needed, in provision of feedback regarding timecards or recording time, as well as notifying PC and/or Human Resources of any ongoing issues. The ARD reviews Work Performance Standards (WPS) and participates in the performance evaluation process with direct reports on an annual basis. The ARD identifies performance issues as they arise and addresses them through corrective action, training, and adherence to the Progressive Discipline Policy.

ESSENTIAL PHYSICAL REQUIREMENTS:

The ability to move independently throughout a wide range of environments, is required.

*Check one on each line. Items checked need not total 100% and may be estimates.

• Chicopee, MA, USA