Office Coordinator II

A Brief Overview
Provide administrative and clinical management support as an Office Coordinator at CHOP. The ideal candidate is able to maintain confidentiality and professionalism, work independently with minimal supervision, and collaborate with people at all levels.

Ideal candidate would be someone with a strong background in working with insurance companies and obtaining prior authorization.

Commitment to Diversity, Equity, and Inclusion
CHOP is committed to building an inclusive culture where employees feel a sense of belonging, connection, and community within their workplace. We are a team dedicated to fostering an environment that allows for all to be their authentic selves. We are focused on attracting, cultivating, and retaining diverse talent who can help us deliver on our mission to be a world leader in the advancement of healthcare for children.

We strongly encourage all candidates of diverse backgrounds and lived experiences to apply.

Responsibilities

• Assist with patient services, including appointment scheduling, check-outs, and documentation.

• Triage calls and respond to inquiries.

• Manage records (charts, files, correspondences).

• Help maintain systems, record-keeping and reporting methods, and procedures.

• Provide administrative support for meetings, interviews, committees, and conferences.

• Prepare presentations, letters, reports, memoranda, and related materials.

• Manage office supplies for the department.

• Assist new hires and provide employee support, including timekeeping.

• Other duties and administrative support projects as required.

Education

• Required: High school diploma/GED

Experience

• At least three (3) years of administrative support in an academic, scientific, or office settingPreferred

• At least three (3) years of administrative support in an academic, scientific, or office setting Preferred

• At least one (1) year experience template building in Epic Preferred

• At least one (1) year experience work experience in a clinic, hospital, doctor's office Preferred

• Strong scheduling background Preferred

• Background managing prior authorizations and working with insurance companies Preferred

Skills and Abilities

• Basic knowledge of medical terminology, protocols, and HIPAA regulations

• Intermediate proficiency with electronic medical record software (EPIC)

• Intermediate proficiency with Microsoft Office

• Excellent verbal and written communication skills

• Strong interpersonal, organizational, time management, and conflict resolution skills