Customer Account Lifecycle Analyst

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: Customer Account Lifecycle Analyst

Location(s): Malvern, PA

(Hybrid : Requires 1-2 days in the office.)

• Background in accounting or finance.
• Ability to learn quickly and adapt to processes.
• Proactive in identifying issues and solutions.
• Understanding complex processes and issues, with a lot of training and learning material.
• Networking and collaboration skills, experience working with large teams and consistent volume.
• Analytical skills for root cause analysis.

• Experience with SAP, Click tools, scripting, PowerBI, automation software.
• Additional Information:
  
  
  
  • Degree in accounting or finance and relevant experience.
  • Experience working with sales and service teams.
  
  
  
  

• You will own the order-to-invoice relationship with external customers for asset, service contract and T&M events.
• You will lead improvement and digitalization projects within the organization leveraging tools like Robotic Process Automation, PowerBI, and Winshuttle.
• You will build relationships with internal customers such as Sales Reps, Regional Service Managers; Performance Controlling to effectively manage assigned territory.
• You will collaborate with Collections department as needed to facilitate payment from customers for disputed invoices.
• You will conduct and support problem research using CAPA processes and RCCA (Root Cause & Corrective Action) tools and methodologies.
• You will understand IFRS rules and research booking activity to determine appropriate action to resolve discrepancies.

• We will consider all levels of experience (BS/BA in business or related field preferred).
• Experience with process improvement, digitalization, project management or similar functions.
• Analytical skills, with ability to apply problem solving techniques, creativity, and critical thinking to drive continuous improvement.
• Understanding of basic accounting and finance principles.
• Ability to work with business analytics tools, conduct data analysis and recommend solutions.
• Proficient with MS Office tools (Excel required; PowerApps preferred).
• Strong interpersonal skills and ability to communicate and work with all organizational levels.
• Strong change management capabilities.

• Deep professional know-how and experience in one Sub Job Family.
• Masters domain.
• Transfers and applies know-how to / in various contexts.
• Solid professional judgment and problem solving competence.
• Improves existing processes and approaches.