Customer Services Support Operator

Are you a Customer Services Support Operator who is looking to join one of the top companies within the Manufacturing Industry?

Are you looking to further your career and grow?

Do you have admin experience Supporting Big Box accounts (e.g., Home Depot, Lowes) by managing CAIDs and processing cancellations in vendor portals and SAP.?

If you answered yes to those three questions, then apply today!

Acara Solutions is seeking highly qualified candidates to work Hybrid with our client in Peachtree Corners, GA. Interested?

Here's what you'd do:

• Perform soft audits, including accounting reconciliation and PO verification.
• Navigate vendor portals to create and resolve support tickets.
• Facilitate customer satisfaction processes through efficient systems navigation and process management.
• Manage CAIDs and process cancellations in vendor portals and SAP to support Big Box accounts (Home Depot, Lowes).
• Address customer inquiries via calls and emails, assisting with product details and order-related questions.
• The Target Account Coordinator will manage customer requests, provide exceptional service, and deliver semi-complex support for products and programs.
• This role involves investigating and resolving semi-complex issues, coordinating with internal departments to meet customer needs, and utilizing customer tools to address and resolve inquiries.
• The Coordinator will build relationships with key stakeholders at all levels and maintain market-specific knowledge to maximize customer savings and enhance client value.
• They will stay informed of contractual changes to mitigate risks for the customer and client while serving as a central point of contact for financial activities related to the Retail & Alternative Channel Team.
• Analyze, interpret, and make fact-based decisions to resolve internal and external customer issues in alignment with Customer Support and Business Unit objectives.
• Manage and resolve semi-complex issues related to taxes, invoices, disputes, CAIDs (Customer Accounts in Dispute), or other financial activities.
• Respond effectively to sensitive inquiries from internal and external customers.
• Use CRM systems to enter, manage, and prioritize caseloads, ensuring compliance with established service-level agreements.
• Serve as the primary point of contact for customer orders, including pricing and availability, product support, change orders, returns, credits, and customer calls.
• Develop professional relationships across departments such as plants, warehouses, sales, pricing, product managers, finance, and accounts receivable.
• Identify and resolve problems proactively, escalating them to management when necessary.
• Apply standard practices and procedures to process and manage change orders effectively.
• Support process improvements by analyzing strengths and weaknesses in accounts and identifying opportunities for improvement.

Here's what you'll get:

Pay: $20.00 / hr.

Hours: 40 hrs/Week (1^st shift).

• Hybrid; At least 1 day (Tuesday on site)

Length: Contract (6 Months).

Sound like a good fit?

APPLY TODAY

About Acara Solutions

Acara is a premier recruiting and workforce solutions provider-we help companies compete for talent. With a legacy of experience in various industries worldwide, we partner with clients, listen to their needs, and customize visionary talent solutions that drive desired business outcomes. We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide.

• High School Diploma or GED.
• Minimum of 2 years experience in SAP and areas such as sales orders (SO), debits/credits, and accounts receivable.
• Minimum of 2 years experience in creating and improving processes, analyzing account performance, identifying improvement areas, and driving target-oriented initiatives.
• Minimum of 2 years experience in practical customer support in industrial, construction, mechanical, or electrical industries.
• Minimum of 2 years experience in data analysis.
• Minimum of 2 years experience in Microsoft Suite, SAP, SieSales, MS Excel, and Outlook.

• Associate Degree.
• Self-sufficient and capable of independent work, with excellent customer service and communication skills.
• Thrive excels in high-volume, fast-paced environments with flexibility and quick learning capabilities.
• Exhibit problem-solving skills, attention to detail, and organizational abilities.
• Ability to work independently with minimal supervision.
• Good analytical and organizational skills.
• Ability to identify patterns and trends.
• Experience with CRM systems.
• Advanced functionality with Excel and other Microsoft tools.
• Exposure to logistics processes.
• Familiarity with vendor portals and managing support tickets.

Additional Information:

• Upon offer of employment, the individual will be subject to a background check and a drug screen.
• In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.