Account Manager

Job location: Remote US, UK

Company: Wiley

Senior Account Manager

About the role:

Our team provides highly tailored peer review, billing and payment, and production management software solutions to top scholarly publishers around the world. Our customers include the American Heart Association, the American Medical Association, eLife, the American Association for Cancer Research, Proceedings of the National Academy of Sciences, and many other prestigious academic societies and organizations. We are currently looking to fill a full-time position for an Account Manager.

How you will make an impact:

• Work closely with new and existing customers to facilitate software configuration changes and troubleshoot user issues and software defects
• Manage the complete process of setting up new sites for customers
• Train customers on new sites and features
• Act as a liaison between customers and the software development team to gather requirements, prepare product specifications, and perform software quality assurance testing
• Create and maintain software documentation

Desired Skills:

• Ability to independently manage multiple concurrent tasks
• Strong problem-solving and solution research skills
• Excellent written and oral communication (English)
• Ability to explain complex technical concepts to customers from non-technical backgrounds
• An empathic and friendly attitude, willingness to advocate for customers
• Proficiency in Microsoft Office suite
• Knowledge of basic HTML, CSS, and SQL preferred
• Technical background preferred
• Customer Service experience preferred

About Wiley:

Wiley is a trusted leader in research and learning, our pioneering solutions and services are paving the way for knowledge seekers as they work to solve the world's most important challenges. We are advocates of advancement, empowering knowledge-seekers to transform today's biggest obstacles into tomorrow's brightest opportunities.

With over 200 years of experience in publishing, we continue to evolve knowledge seekers' steps into strides, illuminating their path forward to personal, educational, and professional success at every stage. Around the globe, we break down barriers for innovators, empowering them to advance discoveries in their fields, adapt their workforces, and shape minds.

Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual's status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact tasupport@wiley.com for assistance.

We are proud that our workplace promotes continual learning and internal mobility. Our values support courageous teammates, needle movers and learning champions all while striving to support the health and well-being of all employees, for example we offer meeting-free Friday afternoons allowing more time for heads down work and professional development.

We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package. The range below represents Wiley's good faith and reasonable estimate of the base pay for this role at the time of posting roles either in the UK, Canada or USA. It is anticipated that most qualified candidates will fall within the range, however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors, including but not limited to, geographic location, skills, and competencies. Wiley proactively displays target base pay range for UK, Canada and USA based roles.

When applying, please attach your resume/CV to be considered.

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