Job Title: Customer Operations Program Manager (OFR)
Job Location: Torrance, CA
DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure the transport of all kinds of shipments by air or sea. DGF's logistics solutions span the entire supply chain, from the factory to the shop floor. They also include special transport-related services.
We have an exciting opportunity for a CUSTOMER OPERATIONS PROGRAM MANAGER to manage multiple levels of customer interaction and serve as a single point of contact to one of our largest strategic DGF customers with a complex supply chain. This position will be based at our Torrance, CA location.
Key Responsibilities:
- Develop and maintain a strong business partnership at all levels with external customer.
- Drive tactical and operational performance, root cause analysis, proactive strategic and tactical DGF supply chain development for all DGF products (Air, Ocean, Domestic, and Brokerage) and handle all customer escalations.
- Create and present to external customer in scheduled customer facing meetings to discuss performance, opportunities, and strategy.
- Liaise with regional counterparts to develop and coordinate cross-regional development and initiatives to deliver streamlined solutions.
- Provide focus and support to the OEC (Operational Excellence Center) team as well as to the field operations management team to drive operational effectiveness.
- Provide DGF stations support with visibility to better manage the flow of goods, materials and data between multiple origins and destinations to drive operational inefficiencies through tactical execution aligned with product best practice.
- Provide country / regional product operations management team for support to drive operational effectiveness and enhancement of network cooperation.
- Provide regional / global product teams with visibility of any special projects and any operational issues that may impact customer performance.
- Work closely with global / regional OFR (Ocean Freight) management team to ensure harmonized product roll-out and end-to-end solution delivery (origin & destination)
- Work closely with global / regional OFR management team to ensure proper supply/demand planning for seasonal business peaks.
- Drive collaboration with Customer Solutions and Innovations and other DPDHL business units and external partners to craft solutions to meet customers changing needs and expectations.
- Support commercial team with strategic projects.
Skills / Qualifications:
- Excellent understanding of Ocean freight services and the overall logistics and / or supply chain industry
- Excellent written, verbal, communication, and presentation skills
- Excellent interpersonal and customer service skills, ability to establish and maintain strong relationships
- Strong analytical, data analysis, and problem-solving skills
- Proficient computer skills: MS Office (Excel, Word, PowerPoint)
- BA or BS Degree preferred
- Minimum 5 years related experience preferred
Pay Range: $74,970.00 - 99,960.00+ (Based on Experience)
Benefits: (All non-union employees)
- Total Compensation Package: We offer a competitive base salary.
- 401(k) with a match: Pre-tax 401(k) contribution plan comes with a $1 for $1 match up to 4% quarterly, plus a 2% base contribution annually to help you save for retirement.
- Stock Purchase Plan: Eligible employees can purchase Deutsche Post AG shares at a 15% discount and benefit from the Group's success as shareholders.
- Medical: We offer comprehensive healthcare plans covering preventative care, inpatient and outpatient services, and prescription drugs.
- Vision: Optional coverage for eye exams, frames, and contact lenses.
- Dental: Optional coverage for preventative, major, and basic dental services.
- Holiday / Paid Time Off: The company provides paid time off for 7 major holidays each calendar year (New Year's Day, MLK Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day), plus 8 floating holidays, and accrued vacation days.
Why join DHL Global Forwarding?
We are part of the DHL Group the world's leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html
DHL GLOBAL FORWARDING HAS BEEN RECOGNIZED EXTERNALLY AS TOP EMPLOYER AND
A GREAT PLACE TO WORK !
WHY DOES THIS MATTER TO YOU?
- It means that when you partner with DHL Global Forwarding you're working with an ethical and socially responsible company.
- We believe that when people love to come to work, they give more, try harder for their Customers, and are proud of the service they give.
- And that's why external organizations have granted us different accolades for our people practices
Our Vision: The Logistics Company for the World
Our Mission: Excellence. Simply Delivered.
Our Purpose: We connect people, improving their lives.
Our Values: Respect & Results
Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility
At DHL Global Forwarding we cultivate a culture that values both respect and results, placing a strong emphasis on fostering a diverse and inclusive workforce.
DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Work Authorization:
DHL Global Forwarding will only employ those who are legally authorized to work in the United States. This is not a position for which visa sponsorship will be provided. Individuals who need sponsorship for work authorization, now or in the future, are not eligible for hire for this role.
About DHL Global Forwarding (DGF):
DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure the transport of all kinds of shipments by air or sea. DGF's logistics solutions span the entire supply chain, from the factory to the shop floor. They also include special transport-related services.
Our business model is very asset-light, as it is based on the brokerage of transport services between customers and freight carriers. We consolidate shipments to achieve higher volumes, purchase cargo space at better conditions and optimize network utilization. Our global presence means we can offer a variety of routing options and meet our customers' increasing demand for multimodal shipments.
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DHL Global Forwarding
paid time off, 401(k)
Jan 09, 2025