Senior Enterprise Improvement Advisor, Neonatology

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Seeking Breakthrough Makers

Children's Hospital of Philadelphia (CHOP) offers countless ways to change lives. Our diverse community of more than 20,000 Breakthrough Makers will inspire you to pursue passions, develop expertise, and drive innovation.

At CHOP, your experience is valued; your voice is heard; and your contributions make a difference for patients and families. Join us as we build on our promise to advance pediatric care-and your career.

CHOP's Commitment to Diversity, Equity, and Inclusion

CHOP is committed to building an inclusive culture where employees feel a sense of belonging, connection, and community within their workplace. We are a team dedicated to fostering an environment that allows for all to be their authentic selves. We are focused on attracting, cultivating, and retaining diverse talent who can help us deliver on our mission to be a world leader in the advancement of healthcare for children.

We strongly encourage all candidates of diverse backgrounds and lived experiences to apply.

A Brief Overview
The Senior Improvement Advisor (IA) is a fully-experienced Improvement Professional with a mature skill set and knowledge in the science and methods of Process/ Quality improvement. The Sr. IA will work on a broad and diverse portfolio of initiatives (clinical and non-clinical) and requires the ability to flexibly adapt their style based upon the needs of the audience. The Sr. IA will be expected to lead or lend project support to multiple teams at one time.

This position requires specialized expertise in the body of knowledge, methods, and skills related to process improvement. The Sr. IA must be detail, action, solution, and results oriented. The Sr. IA must demonstrate creativity, foresight, and mature judgment in managing components of improvement projects.

The Sr. IA trains and mentors less experienced team members.

What you will do

• Effort - The expectation is that time spent on projects will be:
• 60% Tactical (performing and owning technical aspects of a project)
• 10% Strategic (Planning and Guidance)
• 30% Transferring Knowledge (Teaching, Coaching and Mentoring)
• 1.Technical - Improvement
• a. Exhibits creativity and advanced technical skill to promote organizational transformation by advising on the planning and execution of improvement efforts throughout the organization
• b. Applies the CHOP Improvement Framework for managing improvement projects
• c. Acts as a consultant on improvement science and data driven decision making.
• d. Demonstrates an understanding of different types of organizational problems and can identify and apply appropriate tools independently.
• e. Assists clinicians, clinical leaders and administrators to manage and understand improvement measures, performance dashboards and score cards and to use data analysis to drive fact-based decision making.
• f. Incorporates and explains benefits of using basic statistical concepts, tools and techniques into improvement work
• g. Achieves measurable outcomes.
• 2.Technical - Change Management - Independently able to work in a variety of clinical/business settings to orchestrate effective individual and organizational effectiveness, including:
• a. Assessing human systems to gather information about factors such as satisfaction, conflict, confusion, interest.
• b. Strategizing with team members to determine activities or interventions to create change in a human system.
• c. Effectively engaging employees in an open dialogue and other activities to address resistance and build commitment to change
• d. Developing communications strategies to support change
• 3.Technical - Team Facilitation
• a. Effectively builds and facilitates improvement teams with clearly defined roles and responsibilities.
• b. Builds effective sponsorship and process ownership (Accountability)
• c. Manages dysfunctional team behaviors when observed
• d. Resolves conflicts across teams and/or departments.
• 4.Building Organizational Capability
• a. Plans, coordinates, and provides formal and just in time training on the CHOP Improvement Framework and tools.
• b. Demonstrates understanding of adult learning principles.
• c. Provides coaching and consultation on the use of a standardized approach to improvement work
• 5.Patient Safety/Accreditation/Regulatory
• a. Supports regulatory and accreditation activities, including participation in Joint Commission and Department of Health surveys and accreditation readiness
• b. Works with leaders and staff to integrate Safety Behaviors for Error Prevention into one's work.
• c. Acts as an organizational patient safety champion, and as a working member of the patient safety and quality improvement leadership of the organization, supports patient safety concepts and methods and high reliability principles.

Education Qualifications

• Bachelor's Degree Required
• Master's Degree Preferred

Experience Qualifications

• At least five (5) years professional experience Required and
• At least three (3) years Process/ Quality improvement role with a focus on healthcare. Required and
• Process reengineering/quality improvement experience Required and
• Prior experience demonstrating leadership skills to achieve expected results Required and
• Experience working in healthcare Preferred

Skills and Abilities

• Demonstrated leadership experience managing cross-functional work teams with no direct reporting relationship. These teams include internal employees as well as consultants and contractors.
• Proficiency using Microsoft Word, Excel, PowerPoint and Visio
• Familiarity with Microsoft Access
• Familiarity with Statistical Process Control
• Knowledge of organizational dynamics, change theory, reliability and safety science, improvement methods and tools, measurement and statistical process control
• Ability to work independently and take initiative when necessary
• Ability to work under stress and meet deadlines
• Strong interpersonal skills, excellent verbal and written communications skills are required for the successful management of this function.
• Demonstrates strong ability to prioritize work, excellent organizational skills and initiative to improve processes.
• Change agent demeanor. Must be a flexible thinker, with an ability to quickly adapt to a changing environment.

Licenses and Certifications

• Certified Manager of Quality (CQM) - American Society for Quality Control (ASQ) - upon hire - Preferred or
• Certified Professional in Healthcare Quality (CPHQ) - National Association for Healthcare Quality - upon hire - Preferred or
• Lean Six Sigma Green Belt (LSSGB) - American Society for Quality Control (ASQ) - upon hire - Preferred

To carry out its mission, CHOP is committed to supporting the health of our patients, families, workforce, and global community. As a condition of employment, CHOP employees who work in patient care buildings or who have patient facing responsibilities must be fully vaccinated against COVID-19 and receive an annual influenza vaccine. Learn more.

Employees may request exemptions for valid religious and medical reasons. Start dates may be delayed until candidates are immunized or exemption requests are reviewed.

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