Member Experience Sales Specialist

Responsible for presenting the Y to prospective members and program participants by phone, text and email. Creates personalized sales experience for prospective members by identifying membership options and programs that meet their needs and interests.Communicates with the voice of a cause-driven leader to connect prospects to the cause and mission of the Y.

Essential Functions:

1. Works with the Association Executive Director of Membership to ensure the association meets or exceeds sales and revenue goals.
2. Consistently meets or exceeds individual goals set by Membership leadership that contribute to organizational success.
3. Conducts outbound calls to prospective members/participants to sell and promote YMCA memberships and programs that are tailored to their specific needs and interests.
4. Schedules and conducts center experience tours in person at assigned centers. Follows up with prospective members following tour.
5. Assist with general inquiries and promote YMCA memberships and programs at Community Events offsite.
6. Recruits prospective members and encourages previous members to rejoin by utilizing data provided by Membership team.
7. Adheres to all YMCA policies regarding membership and program sales.
8. Delivers a high quality experience by guiding callers through website and online registration processes.
9. Registers participants and assists with clerical tasks as needed.
10. Effectively communicate and build rapport with prospective members and participants of all socio-economic levels.
11. Utilizes provided systems and resources to maximize effectiveness of sales experience with prospective members and participants.
12. Presents promotions to prospective members and participants that align with their interests and needs to create a sense of urgency.
13. Assures compliance with Association standard operating procedures.
14. Manages objections prospective members and participants may have and share reoccurring themes with supervisor.
15. Hybrid work environment including both remote and in-center work.
16. Other related duties as assigned.

YMCA Culture & Cause Expectations

Our mission and core values are brought to life by our culture. It's who are, who we aspire to be and how we show up every day. We are cause-driven. We don't just show up, we show up with purpose. As a cause driven leader you are expected to be:

Welcoming-Accept neighbors eagerly, warmly, hospitably, and as equal participants.

Nurturing-To care for, support, and help develop through encouragement.

Hopeful-Take an optimistic or positive view of future outcomes.

Determined-To devote full strength and concentrated attention to the cause.

Genuine-To be honest and open in relationships with others.

YMCA Competencies (Leader):

Mission Advancement:Accepts and demonstrates the Y's values. Demonstrates a desire to serve others and fulfill community needs. Recruits volunteers and builds effective, supportive working relationships with them. Supports fund-raising.

Collaboration:Works effectively with people of different backgrounds, abilities, opinions, and perceptions. Builds rapport and relates well to others. Seeks first to understand the other person's point of view, and remains calm in challenging situations. Listens for understanding and meaning; speaks and writes effectively. Takes initiative to assist in developing others.

Operational Effectiveness:Makes sound judgments, and transfers learning from one situation to another. Embraces new approaches and discovers ideas to create a better member experience.

Establishes goals, clarifies tasks, plans work and actively participates in meetings. Follows budgeting policies and procedures, and reports all financial irregularities immediately. Strives to meet or exceed goals and deliver a high-value experience for members.

Personal Growth:Pursues self-development that enhances job performance. Demonstrates an openness to change, and seeks opportunities in the change process. Accurately assesses personal feelings, strengths and limitations and how they impact relationships. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.

The YMCA of Greater Houston provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by federal, state, or local laws.