Jr. Systems Administrator - New York, NY

The Legal Aid Society, the nation's oldest and largest nonprofit law firm serving New York City, exists for one simple yet powerful reason: to ensure that no one is denied the right to equal justice because of poverty. For over 140 years, we have protected, defended, and advocated for those who have struggled in silence for far too long - working on the front lines and behind the scenes to offer our clients the exceptional legal services they deserve. Through our Civil, Criminal Defense, and Juvenile Rights Practices, we offer an unmatched depth and breadth of legal expertise to vulnerable New Yorkers in over 300,000 legal matters each and every year. Every day, in every borough.

The 2,200+ members of our staff who directly represent clients, advocate and litigate for systemic reform, and provide the administrative infrastructure for our organization are key to our success and ability to meet our mission.

The Junior Systems Administrator is a member of the System Administration Infrastructure team within the Information Technology (IT) unit, at our data center location in Lake Success, NY. The Jr. Systems Administrator is charged primarily with supporting systems-related accounts management, resolving technical and maintenance requests, and assisting with day-to-day administration of network and systems resources.

ESSENTIAL DUTIES/RESPONSIBILITIES

• Monitor, maintain, and support Microsoft Active Directory, including creating accounts for new staff, interns, temporary staff, volunteers, etc
• Regularly update the Active Directory system by disabling inactive accounts, adjusting existing accounts based on staffing changes, and updating new hires
• Ensure up-to-date access to systems, applications, software, and shared drives for Legal Aid staff
• Create new accounts related to eFax, Google, Microsoft Office, and other systems-related accounts
• Provide technical support or training for applications and systems to colleagues across Legal Aid
• Serve as a point of contact for support and maintenance of relevant systems
• Provide Remote Desktop support for Legal Aid Society users when necessary
• Coordinate with IT Infrastructure teams and vendors to escalate and troubleshoot network and systems related issues
• Respond to and resolve tech support requests from Legal Aid Staff and through external vendors, escalating issues when necessary
• Interact with employees and all levels of management on network and systems related projects and inquiries
• Document, review and modify network policies and procedures to support training and to ensure processes are followed with fidelity
• Interact with and address inquiries from internal and external stakeholders, providing accurate and timely information while ensuring a high level of customer service
• Complete special projects and ad hoc assignments, as requested

QUALIFICATIONS

• Bachelor's degree in Computer Science, Information Technology, Data Processing, or related field
• 1+ years of related experience with network architecture or engineering experience
• 1+ years of experience supporting active directory
• Strong working knowledge of MS Windows Server and MS Office support and troubleshooting (Ver 2012, 2019 or 2022)
• Strong working experience on M365 platform desirable
• Commitment to Legal Aid's mission to secure equal justice before the law for all New Yorkers

COMPETENCIES

• Decision-making: Makes excellent, timely decisions
• Problem solving: Develops adaptive and creative solutions to complex problems
• Teamwork: Demonstrates a commitment to cooperate and collaborate with others while contributing towards a common goal
• Attention to detail: Thoroughness in accomplishing a task through concern for all the areas involved, no matter how small
• Planning and organizing: Prioritizes tasks in order to manage time and resources effectively

SALARY AND BENEFITS

The salary range represents a good faith estimate of the range we expect to pay for this role. The actual salary offered may vary depending on many factors, including but not limited to job-related knowledge, skills, and experience, as well as collectively bargained salary steps for unionized roles.

Salary Range/ Salary: $79,604 - $85,000

The Legal Aid Society offers a generous benefits package including health insurance, paid vacation, disability, and life insurance, and more. Click here to read more about benefits.

Higher Education and Loan Forgiveness

The Legal Aid Society is a qualified employer for the purposes of the Public Service Loan Forgiveness. This position allows an employee to take advantage of PSLF and other State and Federal loan forgiveness programs. Additionally, employees who are New York residents may be eligible for assistance from New York state to assist with loan repayments, depending on years of practice.To learn more, click the links below.

studentaid.gov

hesc.ny.gov/loan-forgiveness-programs

WORK AUTHORIZATION

All applicants must be legally authorized to work in the United States for any employer without sponsorship for a work visa or permit. We are currently unable to sponsor employment visas or permits. (However, for citizens of Canada and Mexico, LAS will provide a letter documenting employment status that is needed to obtain a TN visa.)

HOW TO APPLY

All applications must be completed online via the career portal. We do not accept emailed applications. Submit the following documents as a combined PDF:

• Cover Letter
• Resume

For technical difficulties or questions regarding this posting, please email jobpostquestions@legal-aid.org.

EQUAL EMPLOYMENT OPPORTUNITY

As an Equal Employment Opportunity (EEO) Employer, The Legal Aid Society prohibits discriminatory employment actions against and treatment of its employees and applicants for employment based on actual or perceived race or color, size (including bone structure, body size, height, shape, and weight), religion or creed, alienage or citizenship status, sex (including pregnancy), national origin, age, sexual orientation, gender identity (one's internal deeply-held sense of one's gender which may be the same or different from one's sex assigned at birth); gender expression (the representation of gender as expressed through, for example, one's name, choice of pronouns, clothing, haircut, behavior, voice, or body characteristics; gender expression may not conform to traditional gender-based stereotypes assigned to specific gender identities), disability, marital status, relationship and family structure (including domestic partnerships, polyamorous families and individuals, chosen family, platonic co-parents, and multigenerational families), genetic information or predisposing genetic characteristics, military status, domestic violence victim status, arrest or pre-employment conviction record, credit history, unemployment status, caregiver status, salary history, or any other characteristic protected by law.

OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION

The Legal Aid Society is committed to a work culture of zealous advocacy, respect, diversity and inclusion, client-oriented defense, access to justice and excellent representation. We are dedicated to building a strong professional relationship with each of our clients (people), to understanding their diverse circumstances, and to meeting their needs. Our ability to achieve these goals depends on the efforts of all of us and our ability to build strong relationships with our colleagues.Every member of our community is expected to continuously learn about the dynamic, evolving, and emerging field of knowledge of identity, bias, and systemic forms of oppression and participate in productive efforts to dismantling bias in all forms.