Routing Supervisor, Distribution

Who We Are:

Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today.

JOB MISSION:

Responsible for the day-to-day operations of the assigned team to achieve safety, quality, delivery, and cost goals while adhering to the Leadership Competencies and Core Values of New Balance.

MAJOR ACCOUNTABILITIES:

• Manage and oversee customer routing portal to ensure accurate and timely processing of orders.
• Ensure that all routing schedules are accurately entered and maintained in Warehouse Management System (WM).
• Proactively flag and inform customer operations of relevant issues.
• Oversees accurate and timely entry of routing guides into WM.

• Monitoring and managing ensuring compliance of SLAs.
• Work with commercial partners and customers to ensure deliveries are scheduled on time and correctly.
• Supervise the routing team, ensuring work is performed accurately and timely.Assign and monitor workloads.
• Develop and maintain an effective organization through hiring, training, developing, and motivating assigned associates.
• Set standards for routing processes. Measure and report on work function standards weekly.
• Develop and maintain KPI reports and summaries for weekly leadership review.
• Ensure that safety, productivity, and continuous improvement programs are established and followed.
• Identify and implement process improvements to drive efficiency.
• Interview, hire and terminate in coordination with Human Resources and according to company policies.
• Train, assist and remove barriers that may block associates from reaching the company goals.Interact and coordinate activities with other groups within the company.
• Track employee hours, discipline, and time off via Workday.
• Provide supervision of the distribution floor, as needed.
• Other duties as assigned.

REQUIREMENTS FOR SUCCESS

• 2+ years routing experience routing strongly preferred.
• 3+ years of supervisor experience strongly preferred.
• Ability to manage and motivate a team structured workforce.
• Strong planning, organization, interpersonal skills, and ability to communicate in English effectively and efficiently verbally and in writing are required.
• Working knowledge of distribution activities and systems, including WMS (Manhattan is a plus).
• Ability to handle multiple priorities.
• Intermediate to advanced computer skills including Excel, Word, and Outlook.
• Proven track record of stability and dependability in the workplace.
• Ability to climb stairs.
• When supervising distribution floor:
  • Ability to use RF scanner or WMS workstation.
  • Able to lift and carry 50 lbs. on a regular basis.
  • Able to push/pull up to 75 lbs.
  • Able to stand/walk on concrete surface for extended time, with regular bending, reaching, and crouching.
  • Go up and down stairs and work at a height up to 20 feet on the mezzanine (where applicable).

Regular Associate Benefits

Our products are only as good as the people we hire, so we make sure to hire the best and treat them accordingly. New Balance offers a comprehensive traditional benefits package including three options for medical insurance as well as dental, vision, life insurance and 401K. We also proudly offer a slate of more nontraditional perks - opportunities like online learning and development courses, tuition reimbursement, $100 monthly student loan support and various mentorship programs - that encourage our associates to grow personally as they develop professionally. You'll also enjoy a yearly $1,000 lifestyle reimbursement, 4 weeks of vacations, 12 holidays and generous parental leave, because work-life balance is more than just a buzzword - it's part of our culture.

Temporary associates are provided three options for medical insurance as well as dental and vision insurance and an associate discount.

Part time associates are provided 401k, short term disability, a yearly $300 lifestyle reimbursement and an associate discount.

Equal Opportunity Employer

New Balance provides equal opportunities for all current and prospective associates and takes affirmative action to ensure that employment, training, compensation, transfer, promotion and other terms, conditions and privileges of employment are provided without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, handicap, genetic information and/or status as an Armed Forces service medal veteran, recently separated veteran, qualified disabled veteran or other protected veteran.