Security Operations Center (SOC) Tier 2 Analyst
The Security Operations Center is responsible for providing 24/7, 365 monitoring, detection, and response capabilities for Comerica. This includes event, cloud security, and DLP monitoring, as well as a role in the incident response process. The Tier 2 SOC Analyst serves as an escalation point for Tier 1 within the SOC and provides investigation support for incidents to mitigate threats.
The Tier 2 Security Operation Center (SOC) Analyst is responsible for providing monitoring support for cybersecurity systems as well as conducting investigations into and escalating alerts as required for malicious activity. The analyst is expected to review, investigate, and classify the appropriate response for all security incidents that have been assigned / escalated to them via Tier 1 support.
Position Responsibilities:
SOC Analysis
- Perform in-depth alert investigation across malware, phishing, cloud access security brokers (CASB), network, and configuration compliance domains.
- Respond to and mitigate security incidents based on defined process and procedures to contain and eradicate threats.
- Resolve or escalate investigation according to defined Service Level Agreements / Expectations / Objectives.
- Perform sampled reviews of investigated incidents by junior analysts to improve ticket quality and providing feedback to coach junior resources.
Documentation and Support
- Assist with the development of playbooks and processes for day-to-day SOC operations.
- Collaborate with other Engineering and Operations teams to troubleshoot, respond, and improve detection capabilities.
- Handle sensitive information in accordance with the Corporate Information Protection Policy.
Position Qualifications:
- Bachelor's Degree from an accredited university in Computer Science, Engineering, Information Systems, or Cyber Security or HS/GED with 4 years relevant and/or transferable experience
- 3 years transferable and/or relevant work experience
- 2 years of experience using various operating systems and industry standard monitoring, logging, alerting and investigation processes.
Licenses/Certifications:
- Foundational Cybersecurity / IT certifications (e.g., CompTIA Network+, CompTIA Security+, GCIA, GCIH, GREM, or GPEN) preferred
About Comerica
We know our employees are critical to our overall success and we are dedicated to investing in their future. One of the ways we do this is to offer a comprehensive Total Rewards package designed to recognize and reward individual performance, as well support health, well-being, development and security for our colleagues and their family. Total Rewards consists of cash compensation, development and flexible benefit programs designed to meet individual needs today and in the future. Your salary will be commensurate with your work experience and our programs are reviewed regularly to ensure each remain competitive. We are proud to offer benefits such as health and welfare programs, strong retirement benefits, and generous paid time off programs. You and your eligible family members, including domestic partners and their children, can participate in medical, dental, and vision benefits, 401(k) and pension, income protection benefits such as life insurance, AD&D, and supplemental health programs to offset unexpected health care expenses. We also have a variety of time off programs for things like vacation, sick time, disability, and parental leave. Eligibility for some programs varies based on employment status and tenure.
Upon offer, Comerica conducts a comprehensive background and fingerprint check.
NMLS certification requirement: where applicable, a favorable background check screening, credit check, fingerprint check, and NMLS certification is required in accordance with the SAFE Act.
Comerica Incorporated (NYSE: CMA) is a financial services company headquartered in Dallas, Texas, and strategically aligned into three major business segments; the Commercial Bank, the Retail Bank, and Wealth Management. Comerica's colleagues focus on relationships, and helping people and businesses be successful. In addition to Texas, Comerica Bank locations can be found in Arizona, California, Florida and Michigan, with select businesses operating in several other states, as well as in Canada and Mexico.
Comerica is proud to be an Equal Opportunity Employer - veterans/individuals with disabilities, committed to workplace diversity.
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Comerica Bank
life insurance, parental leave, paid time off, sick time, 401(k)
Jan 07, 2025