Associate Manager Security Operations Center Farmington Hills MI

Comerica Bank
life insurance, parental leave, paid time off, sick time, 401(k)
United States, Michigan, Farmington Hills
Jan 07, 2025
Associate Manager, Security Operations Center The Associate Manager, Security Operations Center is a Cyber Security, player/coach managerial position. This role will have a strong focus on facilitating Security incident detection and response, systems administration and networking. They will work closely with the Sr. Security Operations Center Manager to ensure all areas of the Security Operations Center run efficiently and effectively. The Associate SOC Manager is responsible for the day-to-day SOC operations and the management and oversight of primarily Tier I SOC Analysts. The Associate SOC Manager will be required to assist with emergency "call-ins" to assist in emergencies and/or serve as an SOC Analyst as needed and when required. The SOC is responsible for providing 24x7x365 coverage for continuous investigation of security event feeds and the appropriate triage and escalation in case of an identified security incident. The SOC is the primary contact for any suspected security incident and works together with the Technical Teams and/or the Incident Response team on resolving incidents to remediate threats across Comerica assets. Position Responsibilities: SOC Management and Oversight Identify and coordinate the SOC staffing levels for shifts, ticket loads and skill levels. Confirm shift handovers are completed and documented appropriately. Audit disposition results to provide guidance and improvement in SOC Analysts' investigative skills and enhance their understanding of how to properly leverage the tools at their disposal to accurately remediate security incidents. Participate in and/or lead SOC projects and continuous improvement opportunities, both internally and externally including documenting, coordinating, and driving these projects to completion. Conduct regular training sessions, knowledge-sharing meetings, and workshops to develop SOC Analysts' technical skills and enhance their understanding of security operations. Confirm completion of tuning requests to provide feedback to the cyber engineering team(s) and improve fidelity of implemented use cases and alerts. Evaluate, tune, integrate, and optimize existing toolsets to meet monitoring and intelligence sharing requirements. SOC Metrics and Reporting Generate and publish SOC metrics for staffing and workload levels to measure the effectiveness and efficiency of SOC operations. Publish SOC investigation activities, Severities and statuses for the Cyber Defense Operations Senior Leadership. Develop and enhance process and technologies impacting the SOC and the broader Cyber Defense Operations function. Provide guidance and process improvements to increase productivity and accuracy in incident response. Assist in developing and implementing incident response procedures, and automated playbooks in conjunction with the Sr SOC Manager. Handles sensitive information in accordance with the Corporate Information Protection Policy. Leadership Serve as team leader and mentor, defining and driving goals and performance for Tier 1 SOC analysts. Manage and develop team cultivating a spirit of one team with shared goals and objectives. Select, motivate and retain high performing talent. Provide on-going feedback to maximize overall performance. Other duties as assigned. Position Qualifications: Bachelor's Degree from an accredited university in Computer Science, Engineering, Information Systems, or Cyber Security or equivalent degree - OR - High School/GED with 6 years relevant and/or transferable experience 5 years of Information security / technology experience, preferably in a SOC / NOC 4 years of experience using various operating systems and industry standard monitoring, logging, alerting and investigation processes 4 years of Incident response experience 4 years of experience managing or influencing others to achieve desired results; direct team management preferred Licenses/Certifications: CompTIA Network+, CompTIA Security+, GCIA, GCIH, GREM, or GPEN preferred Work Best Category: Category C - Days in the office will either be designated days or will vary week to week from 2-5 days Hours: 8:00am - 5:00pm Monday - Friday Salary: To Be Determined Based on Individual Experience About Comerica We know our employees are critical to our overall success and we are dedicated to investing in their future. One of the ways we do this is to offer a comprehensive Total Rewards package designed to recognize and reward individual performance, as well support health, well-being, development and security for our colleagues and their family. Total Rewards consists of cash compensation, development and flexible benefit programs designed to meet individual needs today and in the future. Your salary will be commensurate with your work experience and our programs are reviewed regularly to ensure each remain competitive. We are proud to offer benefits such as health and welfare programs, strong retirement benefits, and generous paid time off programs. You and your eligible family members, including domestic partners and their children, can participate in medical, dental, and vision benefits, 401(k) and pension, income protection benefits such as life insurance, AD&D, and supplemental health programs to offset unexpected health care expenses. We also have a variety of time off programs for things like vacation, sick time, disability, and parental leave. Eligibility for some programs varies based on employment status and tenure. Upon offer, Comerica conducts a comprehensive background and fingerprint check. NMLS certification requirement: where applicable, a favorable background check screening, credit check, fingerprint check, and NMLS certification is required in accordance with the SAFE Act. Comerica Incorporated (NYSE: CMA) is a financial services company headquartered in Dallas, Texas, and strategically aligned into three major business segments; the Commercial Bank, the Retail Bank, and Wealth Management. Comerica's colleagues focus on relationships, and helping people and businesses be successful. In addition to Texas, Comerica Bank locations can be found in Arizona, California, Florida and Michigan, with select businesses operating in several other states, as well as in Canada and Mexico. Comerica is proud to be an Equal Opportunity Employer - veterans/individuals with disabilities, committed to workplace diversity.