Network Operations Engineer

Ampcus, Inc
United States, New York, Buffalo
Jan 03, 2025
Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team. Job Title: Network Operations Engineer Location(s): Buffalo, NY Targeted Years of Experience: 3-5 years What you'll be doing... Join as we continue to expand our industry-leading network to improve the ways people, businesses, and things connect. As a Network Operations Engineer, you will provide technical expertise on a critical role involving network transformation, network outages, service issues, network optimization, and maintenance. You will be responsible for providing support to keep things running smoothly and change the way that our customers live, work, and play. We are a 24x7 highly visible Operations environment that performs troubleshooting, configuration changes, drive issues to resolution, and related functions. Performing optimization, troubleshooting, and maintenance of network systems and applications to identify overall system availability and performance. Evaluating network coverage to find gaps, making recommendations to improve coverage, and helping to implement those recommendations. Performing triage, fault isolation, and remediation of network events. Generating, driving, and updating problem-tracking tickets via multiple systems and continuously improving business practices. Escalating issues to the appropriate internal/external engineer teams for resolution. Assisting with the cell site build program and switch inventory management. Assist with Return Merchandise Authorization (RMA) for the field Team. Assist with Shipping and Receiving for the field Team. Assist with PO creation and completing. Assist field team with managing power company accounts. Assist field team with various remote support when needed. What we're looking for... Being the first one to encounter and solve a problem is enjoyable to you. You're great at following an established process or procedure to complete tasks. Experience navigating and working well at all levels in a fast-paced, ever-changing network environment. You are dependable and enjoy supporting the rotational needs of a technical environment. You'll need to have: Associate's degree or two or more years of work experience. Three or more years of relevant work experience. Willingness to work rotating shifts including weekends and holidays. Even better if you have one or more of the following: A technical degree in Electronics, Telecommunications, Computer Science, Engineering, Business or a related discipline. Knowledge of telecommunications equipment and technologies like Telephony Switching, Data Communications and Network Routers. Computer support experience, including troubleshooting PC hardware and configurations. Vendor management experience. Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, age, protected veterans or individuals with disabilities.