Enrollment & Verification Specialist

The Enrollment & Verification Specialist is responsible for providing escalated student support related to all enrollment and verification activities. This position serves the Records & Registration functional areas of non-credit and credit registration, client reporting, student enrollment, and processes, including but not limited to, data collection, student data reports, Banner module maintenance, National Student Clearinghouse graduation and enrollment reporting, process improvement and implementation activities. This position also provides general Records & Registration support to assist our students in their educational path.

Responsibilities:

Manage enrollment verifications for employers, student resource providers, and individual requests.
• Coordinate graduation verifications for employers of CVTC graduates or specialized student requests.
• Investigate and/or troubleshoot National Student Clearinghouse errors including, but not limited to, enrollment information discrepancies. Serve as back-up for enrollment and graduation reporting.
• Coordinate all student Wisconsin Technical College System (WTCS) client reporting errors and troubleshoot with other departments as needed. Confirm proper coding of students is conducted to ensure correct client reporting.
• Evaluate student graduation applications and provide individual student graduation clearance.
• Process student transfer and credit for prior learning (CPL) credits, course substitutions, and waivers into Banner and Degree Works.
• Assist with final graduation clearance, awarding of all certificate/technical diploma/associate degrees, embedded credentials, and awarding of academic honors.
• Manage and facilitate the student CPL inquiry process by coordinating student appointments, managing CPL email inquiries, and helping facilitate the internal and external CPL inquiry forms.
• Prepare student CPL documentation packets for verification.
• Coordinate and track faculty CPL payments in cooperation with the Finance department.
• Conduct reporting and data analysis related to enrollment and verification specialist area.
• Test functionality of Banner upgrades and patches pertaining to enrollment, verification, certificates/technical diploma applications, and graduation during quarterly cycles.
• Responsible for assisting with grade exclusions and finalizing grades for end-of-term processes.
• Serve as the records & registration subject matter expert for internal and external customers for enrollment verification, graduation confirmation and all other items that may support students.
• Investigate and resolve all escalated student and staff concerns related to registration of both credit and noncredit coursework. This includes but is not limited to registration communication, maintenance of student registration time tickets and permit overrides, troubleshoot any registration concerns, and student lab support of all new and open registration students.
• Identify and implement uses of Banner and office systems technology to support continuous process improvement.
• Develop an in-depth working knowledge and be a staff resource for the Banner modules related to the student functional areas.
• Practice and enforce FERPA regulations, CVTC and WTCS board policy for all the above.
• Conduct general Records & Registration student support and assist the team with duties that take priority for student success and support.

Required Knowledge, Skills and Abilities:

• Ability to handle multiple tasks and responsibilities in a detail-oriented and high stress environment.
• Ability to work independently and as a team member and work nonstandard hours as necessary.
• Ability to learn and adhere to College policies and procedures.
• Ability to keep accurate records and develop and maintain detailed reports.
• Ability to model integrity through self-awareness, personal accountability, ethical behavior, quality standards, and sustainable practices.
• Ability to think critically by applying problem solving practices, acquiring relevant information, using technology and other resources appropriately, and evaluating alternatives.
• Ability to communicate effectively by speaking and writing clearly, concisely, and professionally; practicing active listening; reading critically and adapting communication for audience.
• Ability to value diversity by recognizing personal biases, adapting to culturally diverse situations, and demonstrating a commitment to equity, inclusion, and respectful interactions with persons of diverse ethnic, cultural, social-economic, or educational backgrounds.
• Advanced knowledge and skills with technology including software programs for communication, data collection, and decision making including, but not limited to, Microsoft Office, Outlook, Word, Excel, Teams, and Banner.

• Minimum of an associate degree in Professional Communications, English, Administrative Professional, or related field.
• Minimum of two years of experience in customer service or professional office setting.
• Higher education experience with direct experience working with student records and/or course registration preferred.
• Experience with a student information system such as Banner preferred.

In evaluating candidates for this position, the College may consider a combination of education, training, and experience which provides the necessary knowledge, skills and abilities to perform duties of position.

The College is seeking to attract diverse instructors and staff who can inspire our increasingly diverse student population. We believe every member on our team enriches our diversity by exposing us to a broad range of ways to understand and engage with the world, identify challenges, and to discover, design, and deliver solutions. We value the ability to serve students from a broad range of cultural heritages, socioeconomic backgrounds, genders, abilities, and orientations. Therefore, we seek applicants who demonstrate they understand the benefits of diversity in a higher education community. Consideration will be given to equity-minded individuals committed to collaborating with faculty, staff, administration, students, and community partners who are also committed to closing equity gaps.

2025 annual benefits include:

• 3 - 4 weeks of paid vacation time based on years of service
• 11 paid holidays
• Paid winter break - varies each year based on academic calendar and, at a minimum, includes days between Christmas and New Year's holidays (some exceptions may apply for essential workers)
• Paid summer break - the week of July 4th.
• 4 paid personal days
• 3 weeks (15 days) paid sick time annually for absences due to illness, injury, or doctor and dentist appointments of the employee, dependent children, spouse, or parents of the employee or spouse; cumulative to 135 days (1,080 hours)
• Paid bereavement time
• Paid volunteer time
• Tuition reimbursement up to $2,500 annually (eligibility requirements apply)
• Health insurance for employee, spouse, and dependents with attached Health Savings Account (HSA); CVTC contributes $3,400 annually for a family plan or $1,700 annually for a single plan to your HSA
• Wellness incentive of up to $600 for employees enrolled in CVTC's health insurance
• $2,500 cash-payment in lieu of CVTC health insurance coverage for employees who have credible coverage through another source
• Dental insurance for employee, spouse, and dependents
• Vision insurance for employee, spouse, and dependents
• Life and long-term disability insurance premiums paid by CVTC
• Wisconsin Retirement System (WRS), CVTC matches 6.95%, vested at 5 years of credible service
• 403(b) tax deferred annuity program
• 457(b) deferred compensation plan
• Section 125 flexible spending accounts
• Employee Assistance Program (EAP)
• Professional development
• Certified Gold Level Family Friendly Workplace (FFW)
• Access to expansive collection of college and public library resources for personal and professional use
• Free or low-cost services offered by CVTC program students, such as computer repair, automotive repair, Shear Inspiration Salon and Spa, and 620 West restaurant and culinary pop ups

Benefits begin on the first date of employment (i.e., there is no waiting period).

CVTC does not discriminate on the basis of race, color, national origin, sex, disability, or age in its programs and activities. The following person has been designated to handle inquiries regarding the college's non-discrimination policies: Vice President of Talent & Culture, 620 W. Clairemont Avenue, Eau Claire, WI 54701, 715-833-6334, WI Relay: 711