IT Helpdesk 1

Responsibilities:

• Full time in office shift to cover Monday-Friday 8:00 AM - 4:30 PM
• After hours or weekends on an as needed basis to provide support which includes an on-call rotation normally 1 week per month. Most issues handled remotely.
• Monitor and troubleshoot network connections/outages including VoIP and Data
• Monitor for security threats.
• Respond to incoming end user requests/needs via ticketing system, phone, or email. Provide technical support in person as well as remotely.
• Troubleshooting hardware and software computer issues
• Troubleshooting end user issues with but not limited to email, printing, file access, authentication.
• Manage and set up Android tablets using MDM.
• Setup and configure computers and printers.
• Asset management of all equipment
• Install/Update Operating Systems and business applications on Windows PC's - Windows 10/11
• Install/Upgrade Computer Hardware
• Maintain IT Knowledgebase with known issues and resolutions.
• Assist the senior IT Technician and/or network support vendor as needed with projects and support.

Strengths and Abilities to be an effective Team member:

*Understanding of LAN / WAN Infrastructures

*Experience supporting Windows 10 machines in an Active Directory environment

*Experience troubleshooting desktop applications such as Microsoft Office365, Anti-Virus, etc.

*Ability to respond quickly to, troubleshoot, and resolve end user issues

*Ability to work independently but also the ability and desire to work in a team environment

*Excellent problem solving and critical thinking skills

*Ability to learn and adapt to everchanging technology

*Strong time management skills with the ability to perform multiple tasks

*Strong attention to detail

*Exceptional integrity, values, principles, and work ethic

*Excellent interpersonal skills and the ability to interact with staff at all levels within the organization

*Customer service driven, personable, self-motivated, flexible, creative

*Proven written and verbal communications skills, including an ability to provide a synopsis to management

• Education: Bachelor's degree in information technology or cyber security and 0-2 years of related work experience, or Associate degree and 3-4 years of related work experience required. Additional years of relevant experience will be considered in lieu of a degree.
• Technical Certifications such as Microsoft 365 Certifications, Network +, A+, Security + are a plus.
• Must have valid driver's license and willingness to occasionally travel to local locations on short notice.
• Must be able to read and understand written sentences and paragraphs in work related documents.
• Must be able to speak, talk to others in a way that passes information correctly.
• Must be able to communicate effectively in writing.
• Must be able to climb, balance, stoop, kneel, crouching, crawling, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, feeling, talking, hearing and repetitive motions.
• This position requires sedentary to medium work: Exerting up to 50 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met. Exerting up to 50 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for Sedentary Work and the worker sits most of the time, the job is rated for Light Work. Exerting up to 50 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 50 pounds of force constantly to move objects.
• Must have visual acuity: The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication of parts at distances close to the eyes.

What's in it for you?

At the H&S Family of Bakeries, we value our team members and make it a priority to offer competitive compensation that encourages longevity with the company and long-term growth. We offer competitive pay and comprehensive and affordable benefits packages, including medical/dental/vision, short term disability, retirement savings, paid time off, flexible spending accounts, employee assistance program and of course - cool company swag.

Equal Opportunity Employer

We are an equal opportunity employer and does not discriminate in its selection and employment practices on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, gender identity, marital status, disability, genetic information, age, membership in an employee organization, or other non-merit factors.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.