Client and Srvcs Manager

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Position Summary:

The Client and Special Services Manager is responsible for maintaining and developing new sources of high net worth or influential patient referrals. The individual is responsible for assisting patients and clients with needs associated to receiving medical care at JHACH. This individual's duties include providing information about JHACH, having detailed knowledge about clinical services and developing strong relationships with physicians and departments, and providing the oversight of scheduling appointments along with administrative responsibilities for the team. The Manager will spend approximately 70% of his/her time directly involved in patient care and is responsible for triaging new cases to colleagues within the team and the rest of the time developing new relationships with International Health Care Organizations. The individual must have a strong working knowledge of medical terminology and a comprehensive understanding of diseases and treatment options.

The position involves a great deal of external customer contact, primarily with company executives, high profile individuals, royal families and prominent physicians. The individual must be confident and comfortable with this clientele, quickly able to establish trust and rapport. The individual must develop strong internal relationships with JHACH physicians, nurses and staff. Through the cultivation of these important patient and client relationships, this individual will meet on a regular basis with JHACH International Leadership to provide approved information and insight about areas of interest (when appropriate). The individual will represent Johns Hopkins All Children's Hospital International at specific client events, to promote Johns Hopkins All Children's Hospital International Program, clinical departments, physicians and services.

The individual is responsible for generating and analyzing various reports on a monthly basis utilizing EPIC.

Work Hours: Full Time, Day Shift

Location: St. Petersburg, FL

Education:

• B.A. or B.S. in health care, business administration, marketing, or communications.

Work Experience:

• Seven years of related experience in a health care setting, hospitality industry and/or international business
• Experience in physician interaction preferred

Salary Range: Minimum 32.71 per hour - Maximum 52.34 per hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility.

In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.

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Diversity and Inclusion are Johns Hopkins Medicine Core Values. We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.