Engineering Support Technician

Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.

Our powerful, award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. Diversity, equity & inclusion are integral parts of our culture and drivers of innovation at Keysight. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.

This position is within the Keysight Global Services Organization located in our Roseville site to support Supply Chain Direct Materials Quality and Planning teams. This position works on quality and part related issues, providing some technical product expertise, working cross functionally with Service Support Engineers, Account Managers, Business Planners/Buyers and other escalation paths, when needed.

• Research and resolve materials issues such as Out of Box Experience (OBE), Recalibration/Shelf Life and Escalation cases and other requests using web tools (SalesForce, Enovia, and other systems)

• Work with our different Keysight teams (buyer, planner, manufacturing divisions, Internal teams or supplier) for unresolved problems. This may include taking a digital image and emailing the Support Engineer and shipping parts out using root cause analysis.

• Determine simple packaging needs when no current package exists (based on packaging criteria guidelines). Contact the appropriate buyer and communicate the attributes for supplier resolution. Work with Packaging expert at the warehouse when a unique requirement calls for the design and creation of a box, crate or label.

• Review Process Change Orders to determine the action needed to flag a part for special receiving instructions (serial number tracking, recalibration/shelf life, life time buy, scrap, part roll, etc.)

• Put parts on surveillance in response to customer complaints, packaging issues, or receipt issues.

• Provide monthly metric results.

• Respond to cases, voice mail and email in a timely fashion.

• Work with Operations supply chain team to review defective parts receiving (receive into defectives sub-inventory vs. scrap).

• Bachelors Degree or equivalent experience. Typically, 2-4 years of relevant experience for this level. Requires general proficiency with quality tools, systems and procedures to accomplish job.

• Must have good communication skills (written and oral). Communicate with several internal and external groups.

• Some technical knowledge. Familiar with visual attributes of electronic components (i.e. difference between USB, parallel, and video connectors). Understand the differences and attributes of monitors, hard drives, printers, printed circuit boards (visual only). The ability to recognize instrument attributes (i.e. BNC connectors, LCD displays).

• PC skills that include MS Office Suite and web tools

• Knowledge of Lean Six Sigma is strongly desired or ability to quickly learn applications. Oracle, SalesForce, eVal knowledge would be a strong benefit.

• Root cause analysis and problem solving skills.

Careers Privacy Statement

***Keysight is an Equal Opportunity Employer.***

Keysight Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

The level of role will be based on applicable experience, education and skills;

Most offers will be between the minimum and the midpoint of the Salary Range listed below.

Roseville, CA pay range: MIN $64,000- MAX $107,000

Note: For other locations, pay ranges will vary by region

This role is eligible for Keysight Results Bonus Program

US Employees may be eligible for the following benefits:

• Medical, dental and vision
• Health Savings Account
• Health Care and Dependent Care Flexible Spending Accounts
• Life, Accident, Disability insurance
• Business Travel Accident and Business Travel Health
• 401(k) Plan
• Flexible Time Off, Paid Holidays
• Paid Family Leave
• Discounts, Perks
• Tuition Reimbursement
• Adoption Assistance
• ESPP (Employee Stock Purchase Plan)