Manager, LPS Operations

Legal Processing Services Operations Unit Manager
The Legal Processing Services Operations Unit Manager role is part of the supervisory/management team and is responsible for participating in overall management of the functions for the subpoena support team, including receipt and intake or subpoenas, retrieval of statements, checks, deposits, wires, etc. in compliance with subpoenas, and compliance review of completed subpoenas. Management of the team involves ensuring all new subpoena cases are inputted correctly and routed for proper assignment daily, ensuring the retrieval of thousands of images per day is managed optimally (based on subpoena due dates and sensitivity on particular cases), and ensuring that compliance review is focused optimally and is being completed timely to avoid any errors in Comerica's outgoing production to attorneys and Courts.

Position Competencies
Successful incumbents possess analytical and problem-solving mindset, interest in marketing analytics and consumer, behavior, programming in a modern language, results-oriented focus, written/verbal communication skills, strong interpersonal skills, desire to work with a team, willingness to adapt as team needs evolve and planning and organizational skills.

Position Responsibilities:

• Ensure that the work functions are performed and consistently meet established service level agreements and key performance measurements.
• Leverage data and workflow tools to manage processes, including taking steps to correct/improve variances/issues.
• Handle escalated issues from direct reports; making decisions regarding issues and escalation.
• Serve as escalation point for issues with customers and clients. Decide when issues should be escalated to management and/or legal counsel.
• Oversee (by leading and/or delegating) training for new staff.
• Implement and update procedures regularly.
• Assist in gathering responsive information for Internal Audits.
• Perform monthly self-audits and random audits of work done to ensure compliance with bank and governmental procedures and implement change as necessary.
• Identify risks associated with tasks/activities and take steps to mitigate or eliminate.
• Participate in Business Continuity exercises and successfully pass all tests.
• Ensure procedures and process flows are maintained and updated as needed, must meet annual deadline for certification.
• Leverage tools to ensure appropriate staffing levels are maintained, including the use of overtime.
• Ensure compliance to all department, corporate and government procedures and policies
• Human Resources Management.
• Provide timely administration of PMPs, timecard and PTO approvals for direct reports.
• Effectively manage staff according to the Comerica Human Resources policies.
• Leverage experience in developing, influencing, and motivating employees and in fostering positive team morale.

Position Qualifications

• Associates degree from an accredited college with coursework in Law and Finance
• 3 years of experience in supervisory or management
• 3 years of experience in banking operations or legal operations
• 3 years of experience utilizing Microsoft Office Products including Word, Excel and PowerPoint

About Comerica
We know our employees are critical to our overall success and we are dedicated to investing in their future. One of the ways we do this is to offer a comprehensive Total Rewards package designed to recognize and reward individual performance, as well support health, well-being, development and security for our colleagues and their family. Total Rewards consists of cash compensation, development and flexible benefit programs designed to meet individual needs today and in the future. Your salary will be commensurate with your work experience and our programs are reviewed regularly to ensure each remain competitive. We are proud to offer benefits such as health and welfare programs, strong retirement benefits, and generous paid time off programs. You and your eligible family members, including domestic partners and their children, can participate in medical, dental, and vision benefits, 401(k) and pension, income protection benefits such as life insurance, AD&D, and supplemental health programs to offset unexpected health care expenses. We also have a variety of time off programs for things like vacation, sick time, disability, and parental leave. Eligibility for some programs varies based on employment status and tenure.

Upon offer, Comerica conducts a comprehensive background and fingerprint check.

NMLS certification requirement: where applicable, a favorable background check screening, credit check, fingerprint check, and NMLS certification is required in accordance with the SAFE Act.

Comerica Incorporated (NYSE: CMA) is a financial services company headquartered in Dallas, Texas, and strategically aligned into three major business segments; the Commercial Bank, the Retail Bank, and Wealth Management. Comerica's colleagues focus on relationships, and helping people and businesses be successful. In addition to Texas, Comerica Bank locations can be found in Arizona, California, Florida and Michigan, with select businesses operating in several other states, as well as in Canada and Mexico.

Comerica is proud to be an Equal Opportunity Employer - veterans/individuals with disabilities, committed to workplace diversity.