Patient Navigator

ADT Cardiology Valve Center

Full Time

82933BR

Job Summary

Involves providing non-clinical support, guidance and assistance for patients and families as they navigate through complex healthcare environments. Primary goals are to increase patient satisfaction, and to optimize care and outcomes. Acts as a communication liaison to understand the patient's non-clinical individual needs, desires, and concerns. Guides the patient and family to a broad range of services, amenities, and information to promote healing and ensure satisfaction with the patient care experience.

Under the supervision of the Practice Supervisor, the Patient Navigator supports the daily administrative operation for UCSF's Cardiac Transcatheter Therapeutics Center. This multidisciplinary and growing center strives for excellence in the evaluation and treatment of patients with cardiac transcatheter needs, spanning across structural heart and valvular heart disease, coronary revascularization, and non-invasive valve specialties. An experienced team of academic Interventional Cardiologists and Non-Invasive Valve specialists, as well as expert nurses, are devoted to the care of patients requiring cardiac intervention through non-surgical therapies or transcatheter-based procedures.

The Patient Navigator provides excellent customer service, facilitating and ensuring the accuracy of the information flow between medical, hospital staff and departments to maximize unit efficiency. The Patient Navigator is required to work at any UCSF campus as needed and scheduled.

The final salary and offer components are subject to additional approvals based on UC policy.

Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.

The salary range for this position is $29.99 - $48.23 (Hourly Rate).

To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html

Required Qualifications

* This position requires flexibility to orient and work at all UCSF Medical Center locations.
* One year related healthcare experience.
* Bachelor's degree in related area and / or equivalent experience / training.
* Strong interpersonal skills and customer service skills. Ability to communicate and resolve issues effectively with a diverse population of patients, staff, and physicians.
* Ability to work collaboratively in a multidisciplinary setting as well as independently, with a strong emphasis on the ability to manage and oversee multiple tasks simultaneously.
* Ability to communicate effectively, both orally and written.

Preferred Qualifications

N/A

About UCSF

At UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining what's possible for the patients we serve - a promise we share with the professionals who make up our team.

Consistently ranked among the top 10 hospitals nationwide by U.S. News & World Report - UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere. In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values.

In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu

Join us to find a rewarding career contributing to improving healthcare worldwide.

Equal Employment Opportunity

The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Organization

Health

Job Code and Payroll Title

004468 PAT NAVGTR NON-CLIN 2 CX

Job Category

Administrative Support

Bargaining Unit

Teamsters Local 2010 - Clerical and Allied Services Unit (CX)

Employee Class

Career

Percentage

100%

Location

San Francisco, CA

Campus

Parnassus Heights (SF)

Work Style

Fully On-Site

Shift

Days

Shift Length

8 Hours

Additional Shift Details

Monday - Friday