Sr. Superintendent of Custodial Services

Payroll Title: CUSTODIAL MGR 2

Job Code: 6543

Job Open Date: 12/17/2024

Application Review Begins: 1/17/2025

Department Code (Name): FACM (Facilities Management)

Percentage of Time: 100%

Union Code (Name): 99 Non-represented

Employee Class (Appointment Type): Staff: Career

FLSA Status: Exempt

Salary Grade: MSP/24

Pay Rate/Range: The budgeted salary range that the University reasonably expects to pay for this position is $125,000 to $135,000/year. Salary offers are determined based on final candidate qualifications and experience; the budget for the position; and the application of fair, equitable, and consistent pay practices at the University. The full salary range for this position is $94,400 to $176,800/year.

Work Location: Navigator Building 897

Working Days and Hours: Monday - Friday, 6:00AM - 3:00PM

Benefits Eligibility: Full Benefits

Type of Remote or Hybrid Work Arrangement, if applicable: No

Special Instructions:

For full consideration, please include a resume and a cover letter as part of your application.

Department Marketing Statement:

The mission of all Design, Facilities & Safety Services units is to design, build, operate, maintain, and renew the physical environment required to support the University's instructional, research, and public service mission and to assure UCSB is at the forefront of world class universities.

Our Goals Are To:

* Create one of the most attractive campuses in the world

* Ensure the long term preservation of the investment in facilities and equipment

* Provide excellence in service to the campus community and

* Achieve our goals with a supportive and highly motivated staff.

Benefits of Belonging

Working at UC means being part of this vibrant institution that shines a light on what is possible. People make UC great, and UC recognizes your contributions by making this a great place to work. Excellent retirement and health are just one of the rewards. Learn more about the benefits of working at UC

Brief Summary of Job Duties:

Responsible for management of the Custodial Services group for Facilities Management, which provides cleaning services for approximately 119 buildings, encompassing 3,500,000+ cleanable square feet; These spaces include offices, classrooms, lecture halls and laboratories. Oversees the hiring, evaluation, and discipline of all Custodial staff. Ensures compliance with safety, employee and labor relations, and department regulations. Meets with campus stakeholders to discuss custodial services and to improve campus relations. Provides leadership, direction, support and supervision to four Principal Supervisors Facilities Management four Lead Laborers in the Day Crew. Routinely works with Principal Custodial Supervisors to conduct quality control reports to ensure custodial standards are being met. Personally meets with building stakeholders and department representatives as needed to resolve service complaints, schedule special cleaning activities, or resolve special problems. Has responsibility for supplies purchasing and inventory control, cost containment, and evaluation of trial supplies. Coordinates all Custodial safety training with Environmental Health & Safety staff and outside safety trainers. Assists in ensuring all staff members are up-to-date on department and University of California required trainings. Takes a lead role in selecting materials and institutionalizing practices that minimize employee and building occupant exposure to toxic materials, and minimizes chemical burden to the environment. Develops and implements cleaning standards. Continually evaluates custodial equipment and procedures to minimize injuries. Takes an active role in increasing the volume of recycled materials from all buildings served by the Custodial Division. As new buildings come on line, assesses cleaning strategies and formulates route assignments to maintain facilities at the desired level and within workload constraints per the current collective bargaining agreement. Oversees and manages custodial work orders in a customer relationship management system to ensure work is completed as requested and on time.

Required Qualifications:

Bachelor's degree in related area and / or equivalent experience / training

7-9 years Custodial Experience

4-6 years Years Supervision of Custodial Staff

Advanced knowledge of custodial and housekeeping services including knowledge of codes and policies governing bio hazardous and/or hazardous waste.

Excellent communication skills with the ability to convey complex information clearly and concisely to diverse audiences.

Excellent analytical and problem-solving skills with the ability to synthesize information then develop and implement effective / innovative solutions.

Demonstrated ability to build effective working relationships and negotiate effectively.

Advanced knowledge of fiscal management including budget development, account management and tracking.

Advanced knowledge and ability to develop and implement process improvement strategies and initiatives.

Demonstrated expertise in human resources management.

Ability to lead and manage staff with diverse skills and expertise.

Bloodborne pathogen and sharps disposal training.

Special Conditions of Employment:

• Will be required to vary hours, shifts, and days of week worked to meet departmental needs.
• Must maintain a valid CA driver's license, a satisfactory DMV record and enrollment in the DMV Employer Pull-Notice Program
• Satisfactory criminal history background check
• UCSB is a Tobacco-Free environment

Misconduct Disclosure Requirement:

As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegation or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

"Misconduct" means any violation of the policies or laws governing conduct at the applicant's previous place of employment, including, but not limited to, violations of policies or laws prohibiting sexual harassment, sexual assault, or other forms of harassment, discrimination, dishonesty, or unethical conduct, as defined by the employer. For reference, below are UC's policies addressing some forms of misconduct:

UC Sexual Violence and Sexual Harassment Policy
UC Anti-Discrimination Policy
Abusive Conduct in the Workplace

Job Functions and Percentages of Time:

• 60% Operations Management & Administration - Manages Principal Custodial Supervisors who oversee the delivery of custodial services in 4.1 million square feet of state supported building space. Ensures compliance with safety, employee and labor relations, and department regulations. Meets regularly with campus stakeholders to discuss facilities custodial services. Manages logistics of a custodial operation with +125 staff to ensure that all service functions operate smoothly, including: supply inventory, supply distribution across the campus area in a timely manner, custodial equipment repair and replacement, custodial vehicle maintenance and cleanliness, and rapid response to emergencies of any sort on campus that involve custodial staff or equipment. Works with Custodial Supervisors to organize route cleaning. Works with Custodial Supervisors to schedule cleaning and related maintenance projects such as floor work (carpets and hard floors), furniture cleaning, furniture removal/ replacement, event custodial services and detailed cleaning efforts. Responsible for custodial product and equipment identification and procurement. Develops, promotes, and adheres to safety rules, standards or techniques as an integral part of business. Maintains cordial and professional relationships, including in-person meetings and communication via email and telephone with campus clientele to provide ongoing, positive experiences for Facilities Management's customer base. Develops, implements, and reviews custodial quality control reports with Custodial Supervisors, and utilizes data to ensure high quality services are provided. Manages custodial related work orders through the department's customer relationship management software, currently WebTMA. Ensures that work orders are addressed in an effective, detailed, and timely manner. Works with Associate Director of Custodial & Landscaping Services to resolve custodial emergencies in a safe manner that protects not only the interests of the University but also the safety of the University community: students, staff and faculty. Works with lab personnel, EH&S and laboratory staff to develop bio-safety work procedures. Functions as an integral part of Facilities Management team to ensure campus security through correct and timely building lockup and unlock seven days a week. Monitors staff workload, individual route size, zone size, and works with Principal Supervisors to adjust as necessary to maintain reasonable workload across a variety of space types and use intensities on campus (from classrooms to high tech environments). Ensures custodial practices align with UC Sustainability policies regarding 'green' cleaning, LEED, and waste diversion, including recycling and composting.

• 35% Supervision and Personnel Management - Provides leadership to Principal Supervisors in day to day operations and is available for consultation as needed. Provides guidance in organizing and supervising routine custodial work, as well as projects. Provides leadership in navigating a represented workforce through the interpretation and application of bargaining agreement provisions, which includes progressive discipline. In conjunction with the Principal Supervisors, responsible for staff development and training. Analyzes work performance to identify areas where training needs to be developed or enhanced and provides relevant educational opportunities for all staff to assure the development of the competencies required of staff to perform their responsibilities most effectively. Analyzes and promotes professional development opportunities for all custodial staff in accordance with department and campus guidelines.

• 5% Other Duties - Participates as an essential member of a response team for campus and is an after-hours emergency responder.

UC Vaccination Programs Policy:

As a condition of employment, you will be required to comply with the University of California Policy on Vaccinations Programs.
As a condition of Physical Presence at a Location or in a University Program, all Covered Individuals* must participate in any applicable Vaccination Program by providing proof that they are Up-to-Date with any required Vaccines or submitting a request for Exception in a Mandate Program or properly declining vaccination in an Opt-Out Program no later than the Compliance Date (Capitalized terms in this paragraph are defined in the policy.). Federal, state, or local public health directives may impose additional requirements.

For more information, please visit:

* UC Santa Barbara COVID-19 Information - https://www.ucsb.edu/COVID-19-information
* University of California Policy on Vaccinations - https://policy.ucop.edu/doc/5000695/VaccinationProgramsPolicy

*Covered Individuals: A Covered Individual includes anyone designated as Personnel or Students under this Policy who physically access a University Facility or Program in connection with their employment, appointment, or education/training. A person accessing a Healthcare Location as a patient, or an art, athletics, entertainment, or other publicly accessible venue at a Location as a member of the public, is not a Covered Individual.

Equal Opportunity/Affirmative Action Statement:

UC Santa Barbara is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.
For the University of California's Affirmative Action Policy, please visit: https://policy.ucop.edu/doc/4010393/PPSM-20.
For the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination.

Reasonable Accommodations:

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