Knowledge Management Senior Specialist

The Knowledge Management (KM) Senior Specialist provides technical and operational knowledge management services to the MSH Communications Department's corporate knowledge management functions.

As a member of the Communications Department, the KM Specialist supports MSH's internal, corporate knowledge management functions, including online platforms for collaboration and exchange, knowledge exchange activities, and communities of practice. They also participate in Communications Department strategy formulation and measurement related to knowledge management.

• Support collaboration with staff who manage intranet content across all MSH departments. Manage all communications, training, and guidance resources. Provide analysis and coordination for the standard process of site content and performance reviews.

• Support the MSH intranet on a day-to-day basis: implement updates to organizational policies and guidance for content management, maintain global functionalities including navigation, metadata, library structures, and search schema; implement complex functionalities including workflows, PnP webparts, and lists.
• Collaborate with departments to support scoping, designing, and publishing new pages, sites, and functionalities. Conduct quality reviews and provide feedback.
• Contribute to implementing the pipeline of developments to continuously improve the MSH intranet, including leading individual developments.

• Support development of organization-wide governance and customizable tools for creating and managing MSH Communities of Practice on various existing platforms.
• Lead individual MSH staff groups interested in starting communities of practice in a process of scoping, planning, and launching their group.
• Consult with managers of established communities to provide periodic guidance, good practices, and channels through which community managers can learn from each other.

• Contribute to implementing, socializing, and measuring progress against relevant organizational strategies including the MSH Strategy FY23-30 and the Comms KM Strategy.
• Provide backup for related Communications functions on an ad hoc basis: updating the external website, facilitating Global Knowledge Exchange webinars, and updating announcements and events on the MSH intranet
• Participate in Communications department meetings and initiatives as required
• Participate in MSH required processes, courses, and initiatives (required learning, annual performance reviews, etc.).

QUALIFICATIONS

• Bachelor's degree in international development, public health, communications, or relevant field

• 4 years relevant experience with bachelor's degree
• 2 years relevant experience with master's degree

• Experience in organizational learning, knowledge management, or communications, preferably in global organizations with presence in multiple countries and hybrid on-site and remote arrangements
• Strong knowledge and experience with Microsoft SharePoint Communication sites and other applications commonly used alongside it in the Microsoft suite.
• Strong experience configuring online resources for user friendliness; knowledge of good practices in user-centered design and user experience.
• Experience creating and moderating online forums, with demonstrated knowledge of good practices in online engagement and content management. Microsoft Teams and Viva Engage preferred, but similar formats welcomed with willingness to learn new software.
• Strong writing and editing skills.
• Experience with virtual event planning and management preferred.
• Ability to converse in one of MSH primary working languages in addition to English (French, Spanish, Portuguese) preferred

• Client management skills; demonstrated ability to develop and maintain strong, effective professional relationships across business units and socio-cultural contexts.
• The ability to combine human solutions and technology solutions
• Strong organizational skills: manage time, assess priorities, communicate effectively, and problem solve in coordination with multiple corporate and international project teams.
• Demonstrated ability to manage projects through to their successful completion with attention to detail and quality. Ability to learn and execute complex workflow procedures.

• Travel: Occasional domestic and international travel may be required, less than 5% of the time.
• Physical requirements: Keyboard use, pulling drawers, lifting papers <10 lbs.

MSH considers multiple job-related factors when determining an offer, including but not limited to, business and organizational needs, candidate qualifications, internal equity, location, and internal budget.

Salary is just one of many aspects of our total rewards package; at MSH, our goal is to provide you with a comprehensive set of competitive benefits that includes a substantial vacation, sick and holiday policies, training and development programs, competitive insurance coverage for health, vision, dental, life, short-term and long-term disability, 401k plan, Flexible Spending Account, among others.

MSH is an equal opportunity employer and will not discriminate against any employee or applicant for employment on the basis of race, color, sex, sexual orientation, gender or gender identity, religion, creed, citizenship, national origin, age, veteran status, or disability unrelated to job requirements. MSH will take affirmative action to ensure that qualified applicants are employed and that employees are treated without regard to their race, age, color, religion, sex, sexual orientation, gender identity, national origin, veteran and disability status. In compliance with U.S. Department of Labor Executive Order 11246, Section 503 of the Rehabilitation Act, and Section 4212 of the Vietnam Era Readjustment Assistance Act, MSH has developed and maintains an affirmative action program and plan.

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EEO is the Law - Spanish

Pay Transparency Nondiscrimination Poster

Know Your Rights - Workplace Discrimination is Illegal

Family and Medical Leave Act (FMLA)

Employee Polygraph Protection Act

MSH EEO-AA Policy