HHS - Administrative Assistant

Join Our Team as a HHS - Administrative Assistant!

Company: Protection Strategies, Inc.

Location: Rockville, MD (NOT REMOTE)

***Must answer all application questions to be considered***

Who We Are:

At Protection Strategies, Inc. (PSI), a Service-Disabled Veteran Owned Small Business, we engage with industry professionals to provide top-tier security solutions and personnel security expertise for the U.S. Government. Our mission is to safeguard our clients' interests with integrity and innovation, reshaping the landscape of security.

Why PSI?:

Become part of a dedicated team that values people first and believes in making a meaningful impact. We offer cutting-edge solutions that promote safety and protect critical infrastructure. Your hard work will be recognized in our mission-driven culture.

What We Offer:

• Comprehensive Benefits: Medical, Dental, Vision, Telemedicine
• Financial Support: 401(K) Retirement Plan, Tuition Assistance, Disability Products
• Wellness Programs: Employee Assistance, GoodRx, Commuter Benefits
• Flexible Spending Accounts: HSA + HRA

Position Overview:

Administrative Assistants provide various support roles to the Division of Child Support (DCS) Case Management Specialists, Digital Fingerprinting Site Support Specialists, and DCS Federal Staff. They all answer phones; receive, log, and sort mail; send, receive, and sort faxes; file and purge case records; and monitor resource mailboxes. They also support the Case Management Specialists by opening and closing cases, as well as evaluating various database searches for potential sponsor information should the need arise.

Key Responsibilities:

• Answers phones; receives, logs, and sorts mail
• Sends, receives, and sorts incoming faxes
• Files and purges case records and store rooms
• Assists in monitoring of resources mailboxes, and assigns cases to respective Case Management Specialist as appropriate
• Oversee day-to-day administrative functions of DCS and assist in the areas of logistics, office supply inventory and ordering
• Serves as point of contact for DCS customers, including but not limited to OPM, ACF and/or ACF designees, potential sponsors, and other DCS employees
• Serves as support to Case Management Specialists (Junior and Senior) in opening and/or closing cases
• Preference for familiarity with Spanish and/or willingness to learn
• Must be sensitive to other cultures and ethnic groups

Qualifications:

• Education at the High School level and/or equal work experience
• 3-5 years of experience working in program assistant and/or administrative capacity
• Must be proficient in Microsoft Office Suite software (Word, Excel, and Outlook).
• Demonstrated attention to detail
• Excellent organization skills and the ability to multi-task
• Ability to work independently and with minimal supervision
• Proficient written and verbal communication skills
• Coordination of work activities with other persons and group

EEO Statement: