Membership Engagement Specialist - Cape Ann YMCA

Are you passionate about supporting individuals in their pursuit of a healthy lifestyle? Do you excel in communication and organization, and have a track record of providing exceptional customer service? If so, this full-time opportunity might be perfect for you!

As a Membership Engagement Specialist, you'll play a key role in creating a welcoming environment for individuals and families at our Welcome Center. You'll provide outstanding customer service and act as a concierge for members, ensuring they have a positive and seamless experience. Your responsibilities will include resolving member concerns, enhancing the member and program experience by communicating benefits and special initiatives, and completing administrative tasks with accuracy and efficiency. Additionally, you'll serve as a liaison between program staff and membership teams to ensure smooth communication and timely follow-ups for members and visitors.

What You'll Bring to the Role:

• A proven ability to deliver exceptional customer service in a fast-paced environment.
• Experience coordinating activities or events.
• Proficiency in navigating multiple software systems and completing administrative tasks with precision.
• A warm and engaging demeanor, with the ability to connect effectively with individuals from diverse backgrounds.
• Discretion and professionalism when handling sensitive member information.

If you're a collaborative, solutions-focused individual who thrives in a dynamic environment, we encourage you to apply and join our team!

Why Work for the Y?

In addition to a positive and supportive work environment, the YMCA offers:

• Professional Growth: Paid training, development, and advancement opportunities across seven YMCA locations.
• Health Benefits: Medical, dental, and employer-funded life insurance for full-time staff.
• Generous Time Off 2 weeks paid vacation, plus sick and personal time for full-time employees.
• Retirement Plan: 12% company contribution to your retirement fund (vested, no match required).
• Free Y Membership: Access to swim classes, fitness programs, discounts on childcare, camp, and more!

Be part of a team that supports your career, health, and well-being while making a difference in your community!

• Previous experience in external sales or customer service, especially in fast-paced, high-volume environments; hospitality industry experience is a plus.
• Proficiency with computers, including the ability to assist others with technical tasks.
• Strong organizational skills with the ability to manage multiple priorities effectively in a fast-paced setting.
• Exceptional interpersonal skills, with the ability to connect and relate to individuals from diverse backgrounds.
• Demonstrated ability to maintain confidentiality and handle sensitive information with discretion.

• Schedule is Tuesday-Friday 10:30am-7:00pm, Saturday 8:00am-4:30pm

The YMCA is committed to a nondiscrimination policy and equal opportunity for all employees and qualified applicants without regard to race, color, religious creed, protected genetic information, national origin, ancestry, sex, sexual orientation, gender identity, age, disability, or veteran's status.