Student Support Specialist, UMKC School of Medicine, 30519

Department of Council on Curriculum, UMKC School of Medicine

This position will be responsible for:

• Coordinate several in person semester-based School of Medicine courses.
• Arranging space/room reservations for the course(s).
• Obtain course related material (lectures presentations, exam/quiz questions, etc.). Post course-based material (*not lecture exam questions) to appropriate student course site.
• Set up course lectures on the computer, connect to Zoom, connect with the St. Joseph Regional Campus classroom, and record session. (*Arrive 10 minutes early to troubleshoot IT/AV technical issues. Stay 3-5 minutes after the lecture has started to ensure no additional IT/AV issues occur.)
• Assistance with Panopto lecture recording(s) maintenance.
• Maintaining the course(s) website using Canvas.
• Sending updates and reminders to students in the course(s).
• Tracking student assignments.
• Developing and maintaining lecture, labs, research presentations, small group schedules, and monitoring student participation in sessions.
• Assist course faculty with exam preparation (Quizzes and ExamSoft), including grading, student reports, proctoring, recruiting proctoring team, room reservations, and testing accommodations.
• Provide administrative duties (including testing accommodation details) for proctoring examinations of the above courses, and additional examinations as needed by the Office of Medical Education.
• Resolving complex clerical problems related to the course.
• Maintain shadow course records/databases. Keep items in the COC N drive archives.
• Compiling course-related reports based on databases that the assistant maintains.
• Developing and maintaining faculty communications.
• Scheduling student appointments with course faculty members.
• Contacting other units and departments involved with the course(s).
• Working with the instructors to continuously improve the course.
• Assist senior course coordinator and pre-clinical medical education deans with other courses or pre-clinical issues
• Assist with data entry and database management of the curriculum management software, communicate with course directors and coordinators on obtaining data and assistance with the spreadsheet.
• Inter-professional Education (IPE): Assist with the coordination and delivery of the IPE events that occur at various times throughout the year at both campus locations.
• Execute special projects assigned by the Associate Dean of Pre-clinical Medical Education and Senior Associate Dean of Medical Education: assist with scheduling of courses in Year 2 and 3 of the medical school curriculum; this includes knowing the schedules for courses that occur in the School of Medicine building and assisting course directors when changes are suggested.
• Other duties as assigned.

A high school diploma or an equivalent combination of education and experience and at least 1 year of experience from which comparable knowledge, skills and abilities can be acquired is necessary

3 years of customer service, student support, or other comparable experience

$15.00 - $18.00 per hour, commensurate with education, experience, and internal equity.

Please include a cover letter and resume in your application materials.

Application review will begin January 6, 2025. Applications will continue to be accepted and reviewed until filled.

This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/totalrewards/benefits.

Values Commitment

We value the uniqueness of every individual and strive to ensure each person's success. Contributions from individuals with diverse backgrounds, experiences and perspectives promote intellectual pluralism and enable us to achieve the excellence that we seek in learning, research and engagement. This commitment makes our university a better place to work, learn and innovate.

In your application materials, please discuss your experiences and expertise that support these values and enrich our missions of teaching, research, and engagement.

Equal Employment Opportunity

The University of Missouri System is an Equal Opportunity Employer. Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, or protected veteran status, or any other status protected by applicable state or federal law. This policy applies to all employment decisions including, but not limited to, recruiting, hiring, training, promotions, pay practices, benefits, disciplinary actions and terminations. For more information, visit https://www.umsystem.edu/ums/hr/eeo or call Human Resources at 816-235-1621.

To request ADA accommodations, please call the Office of Equity & Title IX at 816-235-6910.