Distribution Center Operations Manager

POSITION SUMMARY

The Manager of Distribution Center Operations will oversee operations within a specified shift of a regional distribution center, ensuring that all processes are running smoothly, efficiently, and safely. This role will involve managing, both directly and indirectly, team members and supervisors, coordinating workflow, and addressing any operational issues that arise during the shift.

CORE FUNCTIONS

• Lead, develop and motivate shift employees.
• Set goals and provide shift direction. Ensure department milestones/goals are met.
• Foster a positive and productive work environment.
• Oversee shift operations to ensure efficiency and accuracy.
• Coordinate with other shift managers to ensure seamless operations.
• Ensure all shipments are properly documented and comply with company policies and procedures.
• Manage resources and adhere to approved budgets.
• Has full authority over personnel actions.
• Implement and maintain quality assurance standards and procedures.
• Address and resolve escalated issues related to order fulfillment.
• Promote a culture of safety and ensure compliance with all health and safety regulations.
• Conduct regular safety audits and training sessions.
• Investigate safety incidents and report results to leadership. Implement short- and long-term countermeasures.
• Act as the main point of contact for shift-related issues and concerns.
• Communicate effectively with team members, management, and other departments.
• Prepare and present shift reports and performance data to management.
• Identify areas for improvement and implement process enhancements.
• Stay updated with industry trends and best practices.
• Lead or participate in special projects and initiatives aimed at improving distribution center operations.

QUALIFICATIONS & REQUIREMENTS

Education and Experience

• Highschool Diploma or GED required.
• Bachelor's Degree in logistics, business, or related field preferred.
• 6+ years of experience in operations or logistics required and
• 3+ years of experience at a leadership level with similar responsibilities preferred.

Skills, Abilities, and Knowledge

• Experienced in leading a team of direct and indirect reports.
• Excellent organizational and time management skills.
• Skilled in Microsoft Office and ERP/WMS software.
• Ability to work under pressure and meet tight deadlines.
• Effective communication and interpersonal skills.
• Ability to respond to customer or carrier requests in a timely and professional manner.
• Ability to adapt to changes while maintaining productivity measures.

Travel

• Minimal travel may be required.

COMPETENCIES

• Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments.
• Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
• Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
• Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

SUPERVISOR RESPONSIBILITIES

• Manager: Plans, organizes, evaluates, and directs the employees within the department function. Has direct reports.

PHYSICAL REQUIREMENTS

• This position is subject to medium work: Exerting up to 50 pounds of force occasionally and/or up to 20 pounds of force frequently.

Physical Activities

• This position is subject to the following physical activities: lifting, standing, walking, talking, and hearing.

Visual Acuity

• The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal.

Working Conditions

• This position will be subject to both an office environment and warehouse environment, working near the shipping and receiving docks.